Hi,
While the problem is categorized under remote controls, the information provided indicates that you are having problems with a file sharing computer program aka Ares.
Ares is a free software. You should
un-install the product immediately and refuse payment of the said product.
If you have payed already, request an immediate refund. You may also want to contact your credit card company.
After removing this fake Ares 2010, go to
this website and download original program. The
download link is at the top.
Again, Ares is completely free to download, install and use. Ignore any versions
requiring payment. They are FAKE.