20 Most Recent Dell OptiPlex GX620 PC Desktop - Page 8 Questions & Answers

Does anything ever post on the screen when you hit the power button? Maybe the monitor is bad or the video card inside the computer is bad. Normally if the video card is bad the monitor will display a message of No Signal. If you are getting no message then I think your monitor is bad. To isolate the problem you need to put another monitor on the computer. Borrow a monitor from a neighbor, friend, family member or co-worker and connect it to the computer. If the Borrowed Monitor displays and works, then your original monitor is bad. If the Borrowed monitor does the same as the original monitor then your video card is bad.

How lazy, don't you have the Google to use?

Process failure Check This Out Link Out It Will Show What To Do.

Test that the cd is ok, try another audio disk in your drive. Does the problem still occur.Reinstall the audio drivers for your audio chipset. You may find them on the Dell website.Take care!damnor01

you might need to upgrade your power supply unit with more wattage possibly a heavy duty one any extra devices added to a computer will add more strain on the psuhope it helps

When you plug in the power cord is there any lightswhatsoever on the laptop, where the plug goes in or on the AC Adapter of thepower cord?When you press the power button do you hear fans running, hard drive spinning,lights on the computer, hear any beeps or lights constantly blinking, hear theDvD/CD drive click and the light on the drawer of the DvD/CD turn on for asecond or two? If so the laptop is trying to boot or may have booted, butthe screen is not showing for some reason.Beep tones and blinking lights tells the technicians what is going on with thelaptop and why it is not booting. Most times it's a motherboard issuewhen you hear beeps or blinking lights continuous. Maybe your power cord is bad if you don't get anything to happen whatsoeverwhen you press the power button. And if that's true maybe you wasoperating off the battery the last time you had it on and since the power cordis bad, it was not charging the battery so the battery is drained and the powercord is bad.Maybe you have a Static Charge Buildup. Remove the Power Cord, Remove theBattery, then Press and Hold the power button for 30seconds. After 30 seconds plug the power cord back in (leave the batteryout) and hit the power button to see if it boots. If it does, you can putthe battery back in and let it charge.Maybe your DC Power Jack which is where the power cord plugsinto the computer is bad. Take an ink pen and push the tip inside thejack and see if the little pin wiggles, if so the jack is bad. You'll have totake the laptop apart to fix it. Most times it is soldered onto themotherboard, so you will have to desolder the old and solder a new one.

Are you getting a Blue Screen error and can't read it because the computer keeps restarting?If So, turn off the computer, then turn it on and immediately start hitting the F8 key repeatedly until you see Safe Mode. Scroll down past safe mode and you will see an option to Disable Automatic Restart. The next time you boot up you will be able to see the error message.If it is a Blue Screen Of Death (BSOD) error message, you might need a system disc.

You can download the audio and device drivers from Dell WEB site,the support download page. Make sure you select your model desktop or laptop,better still, type in the Service Tag number, it is printed on the label on thebottom of the laptop and on the back or sides of a desktop. (If the Service Taglabel is missing then go into the BIOS setting and on one of the BIOS pages,the Service Tag number will be displayed). This will open the page where thespecific drivers for your model computer are located. Also make sure you selectthe Windows of the drivers for your Windows operating system. Click on thislink to download the drivers: - http://support.dell.com/support/downloads/index.aspx?c=us&l=en&s=gen

If the main power button LED is flashing or solid yellow, this could indicate a hardware problem.

 

Was it running good before?

 

Are the diagnostic LED lights all green?

 

Here is what dell says:

 

If the power light is blinking amber  —

 The computer is receiving electrical power, but an internal power problem might exist.

• Ensure that the voltage selection switch is set to match the AC power at your location (if applicable).
• Ensure that the processor power cable is securely connected to the system board.

Do you remember what the BSOD said?

If you are getting no post display on boot up (dell spash screen, and windows loading screen):First step is to plug a different monitor into the computer. If this works you most likely have a bad monitor. If not then it is a hardware issue with the video card on the computer.If you getting the post screen then you may have your resolution set to high, boot in safe mode (F8 on the key board right after the post screen) and chose safe mode. once windows comes up, right click the back ground and chose a lower resolution setting.Hope this helps

Go to the link below:http://www.dell.com/support/drivers/us/en/19then chose your operating system, the PCI communication controller is part of the chipset download. Download and install both files in this list and it should clear your issue.Hope this helps

If you are getting a CMOS batter voltage low error, there is a small watch like battery on the mother board you can replace.

Unless you low jacked the computer you will not be able to locate them. However for the police reports, you can retrive the serial number and model numbers off the outside of the box. There is a set of bar codes that have this information on them.

Figured that was the problem. Nice work

This should help fix the code 10 errorhttp://pcsupport.about.com/od/findbyerrormessage/a/code-10-error.htm

Check your motherboard for capacitor failure, the Dell Optiplex GX270, GX520, GX620, GX745 and GX755 units are know to have problems. When the machines were under warranty Dell would replace the motherboards because of this issue but they are not covered any longer. If you can solder then you can repair your board. Here is a link to an article that shows what to look for and how to repair the problem.http://www.ccl-la.com/blog/index.php/dell-optiplex-gx620-motherboard-repair/I hope this helps you, if so please rate my solution.BuddyMc

Check the capacitors on the motherboard, Dell had a BIG problem with faulty capacitors on the GX270, GX520, GX620, GX745 and GX755 units. The parts would cause the unit to either not boot at all or lockup booting or running programs. I would bet you have some that are just beginning to fail and the motherboard power is not stable which would mean the chips are not getting enough power. Here is a link to an article about the issue and what to look for on your board.http://www.ccl-la.com/blog/index.php/dell-optiplex-gx620-motherboard-repair/I hope this helps you out, if so please rate my solution.BuddyMc

These issues are usually caused by the bad capacitors on the motherboard as Computerscot stated. Here is a repair guide that shows how to check your board for the bad capacitors and what to do if you find them.http://www.ccl-la.com/blog/index.php/dell-optiplex-gx620-motherboard-repair/I hope this helps, if so please rate my solution.BuddyMc