20 Most Recent Avaya 5400 Series 5410 Phone - Page 6 Questions & Answers

Check the phone jacks. It sounds as if a wire is loose in the phone jack. This will cause this problem. It could be at either end, going into the phone or coming out of the wall. If the old phone was fine the wall jack it self should be fine. The cord to the phone from the wall jack is suspect also. Check and fix these items as needed and you should be fine.

Dial into vociemail enter your extension number followed by pound. Enter the password and #

Press 3 for greetings.

enter greeting number (1)
press 1 to record a new greeting.....

This is an IP phone which needs an ethernet and VOIP connection. It won't work unless it is connected to an Avaya IP Office or Small Office system.

What system?

You have to hit the "Options" button>right arrow (scroll right)>"Logoff"

You should not need the main phone to access the system and make changes as long as the phone you are trying to make changes from has a LCD screen.

When phone is ringing press volume down button

Make sure that you have allow analog trunk to trunk connect enabled in lines, analog options.
That will take care of your problem unless someone deleted Call forward short code

1. Press feature +(00)+(left intercom)+(left intercom)+#103 at extension 10 or 11.
2. Enter a new time in 24-hour notation. For example, to set the time to 2:15 p.m., press 1415.
   A display similar to the following appears:
   System Time
   Data 1415
   This time appears on system display phones as 2:15 p.
3. Select another procedure, or exit programming mode.

By default individual coverage is set to 45 seconds. Ask your phone vendor to reduce it.

You will have to have the admin lengthen the voicemail answer time, i would add another 15-20 seconds.....but this will make all calls ring your phone longer before going to vociemail

IP Office?

If so, at your phone, you need to set the number to forward to:

Press: *07*9xxxxxxxxxxx#
(where 9xxxxxxxxxxx, is the dial "9" access code to dial outand the number how you would dial it, followed by pound)

so for 555-111-2222...

*07*915551112222#

Once that is done, you need to turn forwarding on:
*01

To turn forwarding off:
*02

Upon entering the codes, you will get a double "blip" tone to confirm the acceptance of the code.

Which system do you have? IP Office?

If so, at your phone, you need to set the number to forward to:

Press: *07*9xxxxxxxxxxx#
(where 9xxxxxxxxxxx, is the dial "9" access code to dial outand the number how you would dial it, followed by pound)

so for 555-111-2222...

*07*915551112222#

Once that is done, you need to turn forwarding on:
*01

To turn forwarding off:
*02

Upon entering the codes, you will get a double "blip" tone to confirm the acceptance of the code.

Your voicemail is down. Call in a professional.

Fixed

What type of system is the phone on? IP Office?
Who has access to the system admin? You are talking about your hot desk logon and your voicemail logon?

The Voyager 510 is not a good fit for that phone. I would prefer the cs55 or awh55.

The headset will work with the phone, but will not alert you when there is a call.

It is exactly that, no ethernet. Check the switch, do you get a link light on the switch?

What is the IP of the phone? Can you ping the phone from a computer?

try erasing the old ones....

The voicemail will tell you of the new ones first....after that...it will play the old ones.

You need to talk to the system administrator. They control the Voicemail.

Which system do you have? If it is an IP Office, there should be a code built in *30, that will pick up any ringing call



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