20 Most Recent Avaya 5400 Series 5410 Phone - Page 4 Questions & Answers

This is a digital phone handset to use with a Avaya DIgital PBX. You will not be able to use this as a "regular" phone at your home with a tranditional phone line.

Call a tech in. Is the phone off hook?
Is it logged in to take calls?

Whoever administers the phone system will need to go in and do that with the "Manager" software. Thats the only way.

With IP Office, it doesn

www.ipofficeinfo.com

Great IP office web site.

Are you paging the phones, or overhead speakers?
A few things might be...the 5420 phones might not be in the paging group, so look in your hunt groups.

The speakers might also be turned down, so press speaker, then press the up arrow for louder volume.

On Display telephones, the following letters can appear:

Which voicemail do you have? Voicemail pro or embedded?

Just record something else over it. Record dead air.

Or remove the lines from going there.

Do you have embedded voicemail, voicemail lite or voicemail Pro?

A voicemail password, the extensions password or the password for the Phone manager pro software?

Call a tech. There is a batch file that needs to run and the phone updated....
Pretty advanced IP Office programming

Do you have access to Manager? You can tag the incoming call which does not show the caller ID of a call until the call is answered.

You need to do this in the Manager application. Under the telephony tab of the user, you can change the "No Answer" time.

There are no lines available. Have someone test dialtone on all your lines.

ill need to log into Manager and under that users tab, you can reset the password or delete the mailbox.

DO you have voicemail Pro? Change the time on that PC first.

DO you have IP Office manager?

www.ntin.net/nortexattach/phonesystem/5400phones.pdf
manual above.

These units may indeed have been "Spiked" due to the lightning. This is a common event that I see often, these days in my shop. First you should try a "Reset' on each phone, if this doesn't remedy the issue, than that conclusively proves that they have been damaged due to some electrical power borne problems. When, this happens, usually the phones are a total loss, as the damage done, is often weird and unpredictable damage has been done, often to the power supplies inside the units and or the main control boards, I have found usually they are an uneconomic repairs. In saying that however i see no harm in one contacting the manufacturer and asking for a referral to an authorized service center, and then when referred, then ask them, for a "Quote" before proceeding with any repair.