20 Most Recent Avaya 5400 Series 5410 Phone - Page 3 Questions & Answers

Talk to the people that set the system up. There is no default, it can be customized and set up any way with any code.

The phone is in Do Not Disturb, indicated by the N.
The G,means that the phone is in a group.

On that phone press *09 to turn off the DND.

You will need to go into Manager, and adjust teh voicemail timer. By default it is at 15 seconds. Figure 3.5 seconds/ring when figuring out how long you want it to ring before going to vmail.

Check to see if you have accidently enabled the "send all calls" feature on your handset. When this feature is enabled, your phone will ring only once and then send the calls directly to voicemail.

Which voicemail do you have? Either embedded or vociemail pro.

Try *17, but you will need to know a voicemail password for the phone as well.

What was changed? The IP address of the phone system or the IP of the voicemail PC?

You just need to go into manager and change the IP of where the voicemail is in the SYSTEM>VOICMAIL tab.

Is that phone an extension of a hunt group? It could be getting messages from the hunt group.
Reboot the voicemail computer, that might reset the light.

PLEASE CHECK THAT YOU ARE NOT PROGRAMMED AS THE MAINS OVERFLOW.
Best regards John

You have a dead line somewhere. When you dial 9 it looks in a group of trunks for a call to go out on. Test the dial tone of all the lines. If that isnt it. There might be a problem in the ARS routing.

Your system might be restricted from transferring calls to another trunk (outside line)

I would take a look at the speaker phone button. If it's a machanical button try turning the phone upside down and push the button as quickly as passable for a 30 second count. If you can, blow on it or use caned air if you have it. This may dislodge or clean the switch. This may also further damage the switch to not work at all, but at lest you will know for sure where the problem is. Most cases the simplest answer is the right one.

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Your hook-switch might be broken, so the phone doesnt know you are lifting the handset. Try a new phone there, just to make sure.