20 Most Recent Dell Photo 964 All-In-One InkJet Printer - Page 8 Questions & Answers

Hi


Thanks for using FixYa. If you are using a DSL or ISDN line, you are using a digital line filter on the telephone line connecting your wall jack to the wall. If not then you’ll need to add a DSL filter to the phone line between the wall jack and the fax machine to resolve the issue. You may plug the filter in the VOIP box with one end of fax line into one end of the filter and the other end into the fax machine’s fax slot. If you have a filter with multiple slots then plug it in the telephone line slot. After doing this test that the Fax is receiving faxes normally. If still the issue persists, then also please check these things to resolve the issue---


Make sure you turned on both your printer and your computer, and the USB cable is properly connected. An active telephone line is connected to the left side fax connector on the back of your printer. The fax number, country code, and date/time are set correctly. If you are using a DSL or ISDN line, you are using a digital line filter on the telephone line connecting your wall jack to the wall. The telephone line is not in use by another device such as a dial-up modem internet service. If it is, wait until the other device is finished before sending your fax. The power supply, telephone, handset, and answering machine connections are secure. The speed dial is set correctly.


Please do accept the solution if the issue is resolved or else revert for further assistance.


Thanks

Rylee

Normal 0 Hello, David.

Here's some help from Dell Support:
1. Unplug the power cord from the wall socket.
2. Disconnect the power supply from the back of the printer.
3. Wait 15 seconds.
4. Reconnect the power supply to the back of the printer.
5. Plug the power cord back into the wall socket.
If still a problem:
run a nozzle clean, perform the following steps:

1. Click the Start button, point to All Programs, point to Dell Printers, point to Dell AIO Printer A946, and then click Dell Printer Solution Center.
   The Dell Printer Solution Center menu appears.
2. Click the Maintenance button.
   The Maintenance window appears.
3. Click the Clean to fix horizontal streaks button.
4. Click the Print button.
   The Nozzle Clean function prints a page.

Check the Nozzle Clean Printout to verify that it is free of defects and that all expected color bars exist on the page

its might be a bad cartridge... goto the store and exchange it for another one... if it does that two times... then your dell might be shot.... you might want to repair it... but get an estimate first to see if its worth the expense... I’m happy to assist further over the phone at https://www.6ya.com/expert/norman_d2fa496dce30c65d

there may be a lose conection in the printer or the connecter may be broken, cheers

You are in MANUAL MODE. When the fax is ringing, press the start button.

That's usually the sign of two things.

1. Did you reset the ink levels in the maintenance or settings and send them to the printer. If you didn't the printer may now think that the ink has completely run out.

2. It's possible the cartridge has become unseated and the contact circuit strips between the printer head and the cartridge are not making full contact.

Please Rate!!

I've seen this happen with bad cables. I'd try a brand new, known good USB v2.0 rated cable. Also, don't use one that is longer than you need - I'd stick with a 6 foot cable at the longest for now, at least for testing.

Got to disagree with you there. The Dell website has the drivers here

http://support.euro.dell.com/support/downloads/driverslist.aspx?c=uk&l=en&s=gen&ServiceTag=&SystemID=PRN_PHT_964&os=WW1&osl=en&catid=&impid=

Use the drop down menu to select the OS and download.

change printer cable

You have to make sure that the printer is compatable with windows 7. Since windows 7 just came out then you might want to go to the dell website and get the latest driver.

change the printer cable then try again

change the port & try

ok bye...............

You can follow the link below to download the driver.

http://support.dell.com/support/downloads/driverslist.aspx?os=WNT5&catid=-1&dateid=-1&impid=-1&osl=EN&typeid=-1&formatid=-1&servicetag=&SystemID=PRN_PHT_964&hidos=WLH&hidlang=en&TabIndex=&scanSupported=False&scanConsent=False

Check you fuse near the power supply, see if it is busted

1. Turn off the printer.
2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
3. Also open the back cover of the printer if this model has one.
4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
10. see alternative if the problem is still not solved.
    

alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.


if the problem remains, some of the sensor / switches might have become stuck or are out of place, or there is still a small piece of paper or something else inside the machine and its coming up as a paper jam.

The machine would need to be taken apart and cleaned to solve the issue.

Is it connected via a parallel port? If so, then you need to change the parallel port type in your computer's BIOS Setup to EPP or ECP type; Windows will register the new port type and you should be able to establish a bi-di connection.
BTW, does it not work without this bi-directional connection? The only thing you lose is some fancy stuff like ink levels monitoring etc.

It's mean your catridges overflow even from brand new catridges after a several prints or right after you refilled the catridges. Check to see if ink are smeared on the holder where the contact panel with the catridge.

Solution:
I use the klennex with a few drops of water to dampen and clean off those contact on the holder and my printer work again.
The refill ink works very well if you let it sit 24 hrs. Then before you print anything, you should run aligned the catridges a couple times then run clean catridges a couple times.
Print the test page to see how it's look and way you go.
Be sure not to leave any debris of klennex on those holder contact panel.

Too bad that I also cound not find out how to reset the ink indicator. It's annoying to hit the OK button every time you want to print.

Try and see if it works for you. Good luck......

hi there !

-if you have replaced the ink cartridges and you have the color bars in middle of page and columns are not aligned, try to do the alignment of the ink cartridge
-if the alignment procedure fails; try the old cartridge
-if the old cartridge exhibit the same problem, you need to replace the printer

Plug in your Digital camera in the USB port. Click on start. Go to 'Documents' in the left-side pull-up menu. You will see 'pictures'. Click on pictures and see if your picture-file is there. Usually load themselves automatically.