2009 old printer, and needs service that old and ignored.
RTM read the manual first, at Konica?
what country are you in, manuals and machine very by country./
ours is C360i (usa link only)
https://kmbs.konicaminolta.us/products/multifunction/color-multi-function/bizhub-c360i-c300i-c250i/
scan/print/copy fax
test 1 does the TEST page feature work? at keypad of C360
test 2 does copy work? classic mode?
last step is tray 1 or 2, pick if tray2 is busted.
on any thing like that we clean all paths in the printer and all sensors too cleaned, of paper dust, and chunks of same .
clean it all .
or call a tech , and that will be their first act
the output tray ? is selection option ! for print modes.
do so ?