20 Most Recent HP OfficeJet 6310 All-in-One Printer (Printer/Scanner/Copier/Fax) w/USB Printer Cable , Retail - Page 2 Questions & Answers

you cant install printer device without the driver disk. you can connct the printer to your computer but your computer wont recognize the printer. please click this link for your printer driver. If you need further help, reach me via phone at https://www.6ya.com/expert/elixirjose_00375ea24bd8141b

perform a reset on printer, it might be hung up.

1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.

2. Then, press and hold # and 6 while plugging in the power cord.

Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

Make sure there is no shipping tape still holding it down. around the edges.

If you can see inside, see if there is some thing on the glass that has melted or looks like it is holding the lid down. You can take a plastic or wood piece to stick under the lid so as to not scratch the glass to see if there is some thing on the glass holding the lid down.

Usually there is no problem with the hinge of the lid unless the unit has been dropped on the floor or crushed in shipping.

Hope this helps -

Must certainly be frustrating.

lift the scanner lid and then open up the ADF (document feeder) mechanism off to the left.
There's a small glass under the ADF mechanism, and it needs to be cleaned.
Use a glass cleaner like Windex sprayed onto a lint free cloth to clean it.
That's it! put the ADF back down and close the scanner lid!
Problem solved!

The solution to your problem is in the below mentioned link .

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02450835&cc=us&lc=en&dlc=en&product=1119598&tmp_track_link=ot_search

When installing the printer click on local printer and uncheck the box below it. I think it says something like locate my device. then on next screen click create new port, you should see USB001 in there.

Hi! you can try this. rightclick to open all active printers in right downcorner there click the printer section and remove the x mark in use the printer in offline. you can allso check that your default printer is right not example the hpxxxxxxx (copy 1)

if you have installed the full feature software of the printer on your computer then you would find HP solution center on the desktop screen. double click on it and then Solution center opens up.. then click on scan document and follow the on screen process it will scan..

keep saying reset power

you find a free driver on www.hp.com

Several things can cause this.
The other end may simply not be answering (not a fax on the other end)
The phone line may be dead or not an analog line
The fax interface fuse may be blown (in which case you won't get a dialtone)

check for updated drivers

1 Go to your solution Center 2 Go to Settings, The icon that looks like a wrench 3 Go to Scan Settings 4 Click on Scan to Set-up 5 Add all of the shortcuts 6 Click on update device
If it still does not work.
Download the latest software from the website. Do a L3 Uninstall for the previous software.