Top 20 Epson Perfection 3490 PHOTO Flatbed Scanner Questions & Answers

The Epson 3490 is a flatbed scanner that has an optional business card/4x6 photo auto feeder. Do you have the optional feeder attached & plugged into the correct connecter on the back of the scanner? Also, make sure the Epson scanning software has been configured to use the auto feeder. http://www.epson.com/cgi-bin/Store/ProductQuickSpec.jsp?BV_UseBVCookie=yes&oid=48059604&category=

You can read all about this model of scanner on its product information guide that is located here: (click here)

1. Using the EPSON Scan software, edit the settings to see where the program is trying to save the file.

2. Might as well check what file type is the program currently is set to save.

Delete some of the files you no longer need. Or purhase a bigger HDD. Or purhase an external HDD and move files from youir internal HDD to your external one.

There are a few reasons this might happen. 1) Check if the transport lock is in the locked position. Unlock the unit if it is locked.
2) An error occurred. Try restarting the computer, unplug the scanner, wait 10 seconds and reconnect the scanner. (This fixes issues where the software isn't running/fully loaded or the connection isn't solid).

Try a new USB cable and a different port. If you have a USB hub in the middle, try a direct connection. (Bi-directional communication is needed and this may show as an error if it is lost.)

3) Try unplugging the scanner from power and plugging it back in.

4) Try unplugging the optional accessories. If they fail, the unit may indicate a failure.

5) The lamp may need to be replaced.

6) Something else may have failed. Consider if it is worth having the unit serviced.

I hope one of these ideas helps.

Cindy Wells

If the noise is a high pitched whirrrrr, it is the scanner warming up and getting ready for the scan job. If it clunks, or the noise "sounds bad", make sure the "Lock" is not engaged on the bottom of the scanner.

I googled Epson support and found the answer. Here it is:
Macintosh Leopard Support Contact Support
Welcome to Macintosh OS X 10.5 Leopard support for Epson products. Here you can find out how to get drivers and other Epson software for your Epson product that work with Macintosh OS X 10.5.
Check your Epson product CD to see if it already contains Macintosh OS X 10.5 drivers. If the CD indicates support for Macintosh OS X 10.5, follow the instructions that came with your Epson product to install your drivers and other software.
If your CD does not list OS X 10.5 Leopard, follow the Step-by-Step Instructions below.
View our Macintosh OS X 10.5 Leopard FAQs.

Try Best Buy. You need a USB A to B Cable

If the start button light is flashing red, it is because of one of the following problems:

• The scanner is not connected to your computer properly or your software is not fully installed.
• The transportation lock is locked. Slide the lock to the unlock position.

After trying these solutions, unplug the scanner to turn it off, then plug it back in.

I just finished scanning many 110 film strips. You need to lay the strip along the inside edge of slot A and scan in normal preview mode. On the preview strip, put a marquee around each individual photo and scan each one separately. Worked fine for me.

You can get the software here. you need the model # though. or give us model # to get it for you.

http://www.epson.com/cgi-bin/Store/support/SupportIndex.jsp?BV_UseBVCookie=yes&oid=-10244&infoType=Overview

Good Luck

Disconnect and remove the lid. Remove the two screws on the back of the base. Then use a screwdriver or flat blade to slightly open the back seam. Beginning at the back, run a blade up inside the upper part of the side seam. You will need to release three catches on each side. Once the sides are loose, raise the back of the top, while pushing forward, and the two snap catches at the front will release. The top then lifts off and you can clean the glass. Reassemble in reverse order.

i am not sure if the two could be readily connect. but, you may connect them on two of the USB port on your PC at the same time.

look at the bottom part of the scanner. make sure that device LOCK at the bottom is UNLOCKED.

If you are using epson scan to scan from your computer, please uncheck the thumbnail option.

Hi Dave!

Go to a good elecronic store and buy a power cord.
Juste be sure that you have the info about the cord you lost.
You will find that info here:
http://files.support.epson.com/pdf/pr349p/pr349ppg.pdf

Just make sure that the voltage and the amphere is correct.
Any good elecrtonic store have replacement cords stored.

Good luck to you

Nic

Is the scanner still under warranty? If so, then see if you can get complementary service for the unit. Otherwise, it might be time to junk it.

You really cannot scan a neg without a special holder. I recommend paying $90 to Costco and buying their special USB Scanner which scans one neg at atime! They are great!

Thanks,

Mark

The new PC was Vista and the CD that came with the scanner completed loading a driver without complaint. However, a new driver was needed for Vista. After downloading the new driver from Epson, uninstalling the old driver and installing the new driver, it worked.