20 Most Recent Epson Perfection 3490 PHOTO Flatbed Scanner Questions & Answers


The Epson 3490 is a flatbed scanner that has an optional business card/4x6 photo auto feeder. Do you have the optional feeder attached & plugged into the correct connecter on the back of the scanner? Also, make sure the Epson scanning software has been configured to use the auto feeder. http://www.epson.com/cgi-bin/Store/ProductQuickSpec.jsp?BV_UseBVCookie=yes&oid=48059604&category=

Epson Perfection... | Answered on Nov 03, 2013


You can read all about this model of scanner on its product information guide that is located here: (click here)

Epson Perfection... | Answered on Feb 14, 2012


1. Using the EPSON Scan software, edit the settings to see where the program is trying to save the file.

2. Might as well check what file type is the program currently is set to save.

Epson Perfection... | Answered on Aug 24, 2010


Delete some of the files you no longer need. Or purhase a bigger HDD. Or purhase an external HDD and move files from youir internal HDD to your external one.

Epson Perfection... | Answered on Aug 24, 2010


There are a few reasons this might happen. 1) Check if the transport lock is in the locked position. Unlock the unit if it is locked.
2) An error occurred. Try restarting the computer, unplug the scanner, wait 10 seconds and reconnect the scanner. (This fixes issues where the software isn't running/fully loaded or the connection isn't solid).

Try a new USB cable and a different port. If you have a USB hub in the middle, try a direct connection. (Bi-directional communication is needed and this may show as an error if it is lost.)

3) Try unplugging the scanner from power and plugging it back in.

4) Try unplugging the optional accessories. If they fail, the unit may indicate a failure.

5) The lamp may need to be replaced.

6) Something else may have failed. Consider if it is worth having the unit serviced.

I hope one of these ideas helps.

Cindy Wells

Epson Perfection... | Answered on May 16, 2010


If the noise is a high pitched whirrrrr, it is the scanner warming up and getting ready for the scan job. If it clunks, or the noise "sounds bad", make sure the "Lock" is not engaged on the bottom of the scanner.

Epson Perfection... | Answered on Apr 29, 2010


Try Best Buy. You need a USB A to B Cable

Epson Perfection... | Answered on Feb 05, 2010


I googled Epson support and found the answer. Here it is:
Macintosh Leopard Support Contact Supportrightmenudottedline.gif apple_leopard_logo.jpg
Welcome to Macintosh OS X 10.5 Leopard support for Epson products. Here you can find out how to get drivers and other Epson software for your Epson product that work with Macintosh OS X 10.5.
Check your Epson product CD to see if it already contains Macintosh OS X 10.5 drivers. If the CD indicates support for Macintosh OS X 10.5, follow the instructions that came with your Epson product to install your drivers and other software.
If your CD does not list OS X 10.5 Leopard, follow the Step-by-Step Instructions below.
View our Macintosh OS X 10.5 Leopard FAQs.

Epson Perfection... | Answered on Jan 22, 2010


Disconnect and remove the lid. Remove the two screws on the back of the base. Then use a screwdriver or flat blade to slightly open the back seam. Beginning at the back, run a blade up inside the upper part of the side seam. You will need to release three catches on each side. Once the sides are loose, raise the back of the top, while pushing forward, and the two snap catches at the front will release. The top then lifts off and you can clean the glass. Reassemble in reverse order.

Epson Perfection... | Answered on Nov 17, 2009


look at the bottom part of the scanner. make sure that device LOCK at the bottom is UNLOCKED.

Epson Perfection... | Answered on Oct 15, 2009


I just finished scanning many 110 film strips. You need to lay the strip along the inside edge of slot A and scan in normal preview mode. On the preview strip, put a marquee around each individual photo and scan each one separately. Worked fine for me.

Epson Perfection... | Answered on Oct 11, 2009


You can get the software here. you need the model # though. or give us model # to get it for you.

http://www.epson.com/cgi-bin/Store/support/SupportIndex.jsp?BV_UseBVCookie=yes&oid=-10244&infoType=Overview

Good Luck

Epson Perfection... | Answered on Oct 11, 2009


i am not sure if the two could be readily connect. but, you may connect them on two of the USB port on your PC at the same time.

Epson Perfection... | Answered on Oct 07, 2009


If the start button light is flashing red, it is because of one of the following problems:

  • The scanner is not connected to your computer properly or your software is not fully installed.
  • The transportation lock is locked. Slide the lock to the unlock position.
After trying these solutions, unplug the scanner to turn it off, then plug it back in.

Epson Perfection... | Answered on Sep 30, 2009


If you are using epson scan to scan from your computer, please uncheck the thumbnail option.

Epson Perfection... | Answered on May 03, 2009

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