20 Most Recent Canon Pixma MP500 All-In-One InkJet Printer - Page 8 Questions & Answers

Best solution is to do exactly what is called for, which is contacting customer service! Realy with most types of errors there will be a troubleshooter section in the product manual. If you haven't already checked there, it's worth a poke before calling the service center!

My first suggestion here if you have not already done so, is contacting Canons customer service either through email, or phone and making them aware of your problem. It is possible after a power cable replacement that there is an internal error with the electronics inside the printer that have faulted.

unfortuantely according to canon website, if turning it off/on doesn't clear the error then it will require a "repair service". Doesn't acutally say what the problem is I'm afraid.

good luck

Don

Your color i.e. Yellow & Cyan were functioned well but Your Color i.e. Magenta is not functioned will.. so remove the catridge and refill the Magenda and after refilling rub the catridge head with a soft paper untill the magenta is over flow.. after that your printer will print better. .. thanks

Part replacement:
- Logic board

Hi,

I am sorry to hear regarding the problem.

This is a common problem on these printer. The problem you mentioned is highly suggestive of faulty print head. I am taking into assumption that the cartridge is full and is working properly. You could try to re seat the cartridge.You need to clean the print head with some alcohol solvent or medical spirit. DO NOT use any water based solvent. You may soak the heads in solvent but not for too long.

If you already tried cleaning the print head / cartridge then there are only two possiblities :
1. The print heads are worned out with usage.
2. The cartridge you bought is faulty (less probable)

If the printer is in warranty then you should get it repaired by Canon for free. If not, you will have to buy new print heads from Canon.

To be very honest, these print heads are made of poor quality so that you need to replace them and Canon can make money. Thats why they sell cartridges at cheaper cost.

Please dont even think of sending it for repair to Canon if its out of warranty or anyone as again that will make hole in your pocket. Cheapest option is to buy new printer.

Canon Customer Support Center
Hours: Monday-Friday 10:00 a.m. - 10:00 p.m. ET, excluding holidays
Phone: 1-800-OK-CANON (toll free)
1-800-652-2666
TTD: 1-866-251-3752 (toll free)
Email: [email protected]

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Hi

It is always recommended to use the original cartridges. However, as you are using G&G cartridges for several months without any issue then there might be a software or hardware issue. Please make sure that all the cables are connected firmly from/to the printer. If so then switch off the printer, unplug all the cables from/to the printer and let it sit without power for more than ten minutes. Now plug all the cables back and switch on the printer and print a test page. If the issue is not resolved then uninstall the printer drivers and reinstalled them from the CD provided with the printer. Hope this helps...please post back for further assistance.

Daniel

Contact Canon USA Customer Service 1-800-385-2155 Hope this helps!

Yes, there are additional drivers. See http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_series/pixma_mp500#DriversAndSoftware . Then select your OS and expand the appropriate sections. The basic driver link is at the top; however the full software may be more useful.

I hope this helps.

Cindy Wells

Following is the procedure to reset the waste ink counter for the Canon

1) With the printer powered off but connected to a power source, press the Power button while pressing and holding
the Stop/ Reset button.
2) When the Power is lit, press the Stop/Reset button two times while pressing and holding the Power button.
3) When releasing the Power button and the Stop / Reset button (regardless of order), the printer will move into a
service mode. (Waiting for menu selection)
4) When the on/off lights in green, press the Stop/Reset button the specified number of time(s) according to the
function listed in the table below.(Each time the Stop/Reset button is pressed, the LED lights alternately in
orange and green, starting with orange.)note: press 4 times for waste ink counter reset.

The number of the Reset
button pressing
LED Function Remarks
0 time Green Power off
1 time Orange Service pattern print
2 times Green EEPROM print
3 times Orange EEPROM reset
4 times Green Waste ink counter reset

5) Turn off the printer.( it must be turn off)
then turn it on again.

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This unfortunately is a logic board fault and it will have to be replaced. thats the only fix for it. srri

is this a new ink cartridge? have you tried replacing the inks with a genuine one? because these inks have independent printer heads. if the inks are defective that would be the case for it

Inkjet printers need to be used frequently to prevent inkdrying out in the print head nozzles.
If the print head cleaning maintenance routine does not clear the blockages,then print head needs replacing, but it may be expensive.
It may be more cost effective to buy a later model and better printer thanreplace the print head.