20 Most Recent Canon Pixma MP500 All-In-One InkJet Printer Questions & Answers


Hi there,

Scanning images,
About Scanning images
You can scan images from the machine to a computer without printing them and save them in popular formats. Scanned data saved on your computer can be processed using image processing software. Furthermore, you can use the OCR (Optical Character Recognition) software to convert scanned paper documents to text data.

* Before scanning
Before scanning images, confirm the following :
- Are the necessary software (MP Drivers and MP Navigator) installed ?
If the software is not installed, install it.
- Does the document to be scanned meet the requirements for an original to be set on the Platen Glass ?
- Is the machine connected to a computer correclty.
Confirm that the connection between the machine and the computer is physically secure.

Scanning Methods.

A) Scanning Using the MP Navigator
MP Navigator enables you to scan in documents loaded on the Platen Glass and view images saved on your computer or on a memory card. Scanned documents can be previewed and easily printed and edited according to your needs.
You can use the supplied application softwares to edit or print the document you have scanned.

Windows : Double-click the [MP Navigator 2.0] icon on your desktop to launch MP Navigator.
Mac : Select [Applications] from the [Go] menu, then double-click the [MP Navigator 2.0] icon to launch MP Navigator.

You can launch the following application software from the MP Navigator.
* Easy-PhotoPrint (Photo Printing)
* ArcSoft PhotoStudio (Photo image editing)
* ScanSoft OmniPage SE ( Converting scanned document to text)
- This application software may not be supplied with teis machine in some country.

Note : If you did a [Custom Install] and only installed the MP Driver and MP Navigator, these application software were not installed and thus cannot be launched. To launch any of the above application softwares from MP Navigator, do a [Custom Install] once again to install them.
For detailed operations of the MP Navigator, refer to the Scan Guide.


B) Scanning Using the Operation Panel of the Machine
You can scan documents to your computer by using the Operation Panel.
Important : Do not insert or remove USB cables when scanning images with the machine connected to a computer, or when the computer is at sleep or standby mode.
*If you are using Windows XP
The program selection screen is displyed the first time you press [Color] or [Black] on the machine.. Specify the [MP Navigator 2.0] as the application software to use, check [Always use this program for this action], then click [OK]. From the next time, MP Navigator is automatically started.

*When using Mac OS X
For the machine to start scanning when [Color] or [Black] is pressed, you need to set MP Navigator as the starting application software in Image Capture under [Applications] of Mac OS X.

1) Press [ON/OFF] to turn on the machine.
2) Load the documents on the Platen Glass.
3) Select the scan option.
a) Press [Scan].
The scan operation selection screen is displayed.
b) Use Up or Down arrows to select the scan operation, then press [OK].
Scan standby screen is displayed.
Save to PC : The document is scanned and saved.
Save as PDF file : The document is scanned and stored as a PDF file.
Attach to E-Mail : The document is scanned, and the image is attached to an e-mai using the e-mail application software.
OPen with application : The document is scanned and displayed on the registered application software.

4) Press [Color] or [Black].
The document is scanned. The settings configured from MP Navigator apply when scanning.
Important : If with some types of original the position and size of the image is not scanned in correctly, please refer to the "Selecting the Behaviour of the Operation Panel with Mp Navigator " in the Scan Guide (on-screen manual). and change the MP Navigator [Document Type] and [Document Size]] to match those of the original being scanned.
Note : The operation to be performed after scanning the document depends on the scan operation setting you have selected in step 3. For details on how to modify the operation settings, refer tp the Scan Guide on-screen menual.

C) Scanning from an Application Software
You can scan an image from TWAIN-or- WIA (Windows XP only) complaint application software and handle the scanned image in the application software. For detailed operations, refer to the Scan Guide (on-screen manual).

Hope this helps.
Please rate my response.
Thanks
Have a good day.

Canon Pixma... | Answered on Sep 17, 2019


Issue: ERROR LCD: Error Code 5200
Solution: Press ON/OFF switch and wait a few minutes before powering back on the device

Reset the device when it is not functioning properly. If the device is not functioning properly or to clear an error, power off the printer and power it back on. Before powering back on the printer, wait five to ten minutes.
  1. On the operator panel, press the <ON/OFF> button. (The display will go blank.)

    Note: On rare occasions, it may be necessary to unplug the power cord if pressing the ON/OFF button does not shut off the printer.

  2. Wait approximately five to ten minutes and then press the <ON/OFF> button again.

  3. Wait until the device has completed its cycling process before submitting another job request.
  4. Issue: ERROR LCD: Error Code 5200
    Solution: The MP500 may require repair

    Unfortunately, the issue you describe seems to indicate that your product requires repair service. Canon has excellent service options and we are eager to provide any assistance you may need. Click the link below to locate an authorized service facility and obtain further instructions.Find a Service Location
    If you still have questions about the issue you are experiencing, a Technical Support Representative will be happy to answer any question you may have. You can contact us through the email link or phone numbers listed below.
    • Obtain Support by Email
    • For toll-free technical support*, please call 1 (800) 828-4040 during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 p.m. Eastern Time, excluding holidays).

Canon Pixma... | Answered on Sep 11, 2019


Error 5200 pertains to a faulty printhead. This happens when the printhead is overheating. What you need to do is have it replaced on the Canon service center.

Canon Pixma... | Answered on Sep 11, 2019


Hello
Try
Error Code 6502 appears generally after chaging a cartridge.

Solution:
  1. Unplug the printer.
  2. Remove the faulty Cartridge
  3. Plug in the printer and press and hold power button
  4. Keep it held down. Press Resume twice, and this should reset the fault.

All Best: Pineworks

Canon Pixma... | Answered on May 22, 2019


Hello,

Behind the reason of this error is print low quality, loss paper in the tray, Setup issue with the printer. You will want to avoid the paper stuck out from under the front cover if possible, as it may cause damage to the printer. But you can fix this issue by Remove the paper stuck in the loading tray.
Pulling paper out from the front cover.
Try these:
Turn off the printer.
Open the main cover of printer.
Slowly remove the papers.
Remove the Printer head and try again.
Now, Check the output tray.
https://www.printersupport24x7.com/questions/how-to-fix-or-remove-paper-jam-in-canon-printer/

Canon Pixma... | Answered on May 03, 2019


This might work
Error Code 6502 appears generally after chaging a cartridge.

Solution:
  1. Unplug the printer.
  2. Remove the faulty Cartridge
  3. Plug in the printer and press and hold power button
  4. Keep it held down. Press Resume twice, and this should reset the fault.

All Best: Pineworks

Canon Pixma... | Answered on Dec 31, 2018


Do you have the printer drivers installed on the originating device? have you connected it to your network?

Canon Pixma... | Answered on Oct 25, 2018


There are no foams inside the printer for normal operation. Unless this is the one that was inside it during shipping but you were not able to remove it. In any case if you are not having any problems then you are good to go. dont worry about it.

Canon Pixma... | Answered on Jul 24, 2018


Call canon tech support for any of issue in printer you can them directly here is the number (877-690-9305)

Canon Pixma... | Answered on Jan 26, 2018


Hi all, I would suggest you update your printer drivers, try this, follow instructions exactly as written:

Create a new folder on your desktop and name it newhpdrivers(substitute your manufacturer in new name). Un-intall printer and printer software completely. Go to manufacturers website and navigate to their drivers/downloads or support menu. Select your model, choose the relevant software and download to the new folder you created on your desktop(watch for the light yellow bar at the top of window viewing pane, click on this and choose – download file - . Power down your computer. Reconnect the printer to the computer and turn printer on. Power on pc. Windows will detect new hardware and ask if you have the manufacturers install cd or a location to check for install files. Direct the wizard to your new software, follow the rest of the setup instructions and your done.


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Canon Pixma... | Answered on Jan 13, 2018


See Craig Gillette's answer from Feb21,2010. That's your problem too.

Canon Pixma... | Answered on Jan 04, 2018


There is an issue with the purge unit inside the printer.
If you are under warranty you are in luck, but first ask yourself how old is the printer and is it worth fixing and if not get a new one.

Canon Pixma... | Answered on Jul 07, 2017


Hello do You have a program CD Record, then pu it in Your computer and then trhy to download a scaners software.

Canon Pixma... | Answered on May 01, 2017


Possibly time to replace the printer.

Canon Pixma... | Answered on Mar 07, 2017


Hello
Please replace or re-fill the black cartridge.
Good Luck

Canon Pixma... | Answered on Nov 30, 2016


Linksys will work. So does Netgear.

Canon Pixma... | Answered on Sep 23, 2016

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