Hello, Ms. Perez. My name is Melanie and I am a representative of Maytag. I am sorry to learn about the problems you are having with your range. Turn off the power to the range by pulling the circuit breaker for one minute, then turn it back on. Then try to turn the self clean on, then turn hit cancel before one minute. That should unlock the door, and remove the error code. If my suggestion is not helpful, and you still need assistance, please provide your name, you phone number, your address where the appliance is located, full model and serial number, and email this information to
[email protected]. We would be happy to look into your concern further. Sincerely, Melanie.