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NorStar M7324 Telephone - Page 3 Questions & Answers
"Incomplete Tree" error message on M7324
Incomplete tree means that one of the selections has not been programmed with what to do. A tree has to be disabled to make changes in the tables. Once changes have been made you can enable it again in the tables that use it.
Can't dial out
bad phone or extension port try another working phone of the same type.
The buttons do not work anymore
No, there is not a feature that keeps you from pressing buttons. You can check programming of buttons by using Feature *0 and pressing any button to find out what is programmed on it.
How do i forward calls to an outside line on Nortel M7324
You can forward an extension that is not used at all, and has the lines assigned to ring that you want to forward to an outside number. In programming have the extensions set to forward on busy to the external number using 9+ the number desired. When you leave for the afternoon, take the handset off the phone, and replace it when you return. NOTE THIS EXTENSION MUST NOT BE USED BY ANYONE -- IF THIS EXTENSION IS BEING USED AND A LINE RINGS IN IT WILL BE FORWARDED OUT.
Need new voicemail within office
Depending on your voice mail system, It can be handled using a different table for the new companies phone line and use different greetings for the four time slots.
I have a Nortel Norstar phone and all the features
Check to verify that the features are still programmed on the buttons. You can do this with Feature *0 and pressing the buttons. Try to manually do a feature button. Feature 86 will provide background music and Feature #86 will turn it off. Feature 85 will put your phone in DND and Feature #85 will restore it.
The other thing you might try is to unplug your phone and plug it in letting it set up several time to reset the port.
Also try swapping the phone with another extension to see if it is the port or the phone. Does the trouble move with the phone or stay in the same place. It is the phone if it moves with it or the port if it remains in the same place.
Northstar M7324 has to change battery? all sudden
Sounds like a bad phone. None of the M series phones have batteries that need to be changed. Swap the phone on another extension with the same type of phone. If the trouble follows the phone, then the phone is bad, and if it stays at the same location then the port on the phone system is bad.
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