20 Most Recent NorStar Startalk Flash 2 Phone - Page 9 Questions & Answers


Hello,

Log in to the Nortel PBX and launch the OTM manager from the desktop shortcut with administrative credentials. Use a remote desktop product such as VNC to access remote phone system installations. Click the plus sign to expand the container that represents your organization. Double click Option 11 to open the system manager. Expand the Stations container. Double click Station Administration to open the set administration interface. Double click any entry to make changes to an existing phone. Click View and then Sort to re-order the list of phone by name, directory number, or terminal number. Click Edit and then Add or Delete to create new phone or remove old entries. Highlight phones that have been changed and show REP in the Sync Status column, then select Synchronize, and Transmit Selected to commit the changes you have made.
Return to the Option 11 window and double click CPND to make changes to employee or phone names and other identification information. Click View and then Sort to re-order the list of phones by name, directory number, or terminal number. Double click the entry you wish to edit. Change the extension the name is connected to or the way names are displayed. Click OK to return to the CPND window, then highlight the entry you have changed. Click Synchronize and Transmit Selected to commit the changes you have made. Click View at the top of either the Station Administration window or the CPND window, then select Employee Selector. Click the column headings to re-order the list by name or number. Click Add New Record button to add employees to the list. Double click an entry to modify the record and how it's displayed, then click Apply, and OK. Close the Employee selector and return to the CPND window, highlight the changed or added entry and click Synchronize, and Transmit Selected to commit the changes you have made. Verify any changes made to a phone or display name to ensure your modifications have taken effect and work properly. Close the remote connection to the PBX or lock the console when you are finished to prevent any unauthorized access.
Take care.



NorStar Lands... | Answered on Jul 15, 2010


Hi,

Kindly tell me the make and model of the phone?

Thanks!!

NorStar Lands... | Answered on Jun 10, 2010


1. Press "Feature" * and 7.
2. Press 1, 2, 3 or 4 to hear different ring types.
3. Use the volume control buttons during the ring to control volume.
4. Press "OK" to save settings.

NorStar Lands... | Answered on Feb 24, 2010


You can use FEATURE *70 and dial the intercom number. You can also program a button for Conf/transfer function. Pick a spare button, and with the handset down press FEAT *3 FEAT *70.

Carl

NorStar Lands... | Answered on Dec 23, 2009


Order a 3rd line or order Central Office voice mail. If you have 2 calling paths to your premise, that's all you get.

There are other ways around this, like Call Forward Busy to a voice mail only line you control, but it's pretty much the same priciple as CO Voice Mail. Depending on how well you shop, $10 or less gets you the service.

Carl

NorStar Lands... | Answered on Dec 16, 2009


please delete rekha_sachin

NorStar Lands... | Answered on Dec 11, 2009


Whoops, the second part of that is press FEATURE *0 and the intercom button before you move it and see what extension it is.
Do the same thing after you move it. It will tell you what extension it is and if it stayed the same.

The system CoOrdinator or installer can turn off that Auto Set Relocation feature :-)


Carl

NorStar Lands... | Answered on Sep 18, 2009


Have you tried dialing (* 82) prior to the number you are calling? That should release the private number, for that call only. To release it permanently, you must call your local phone company.

NorStar Lands... | Answered on Sep 10, 2009


The phone you are transferring to would have to be an extension with out a mailbox, then once it forwards after 4 rings to vm it will not go to its vm it will go to the general co greeting.

Dan

NorStar Lands... | Answered on Jul 29, 2009


the best solution for you is to call norstar support and ask them try 800-564-8045 or look on paperwork you recieved or link www.alphatelecom.ca/meridian_norstar_manuals.htm -

Best of Luck to You!!! :)

NorStar Lands... | Answered on Jul 05, 2009


Voicemail Features Norstar Common To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.
To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message
To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
4. Press the OK softkey
To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together
To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred
To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording
To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting
Norstar Voicemail Administrative Programming Programming must be done from any M7310, T7316, or M7324 model phone set.
To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG", enter your login password
a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"
3. Press the softkey under "OK"
To Create a New Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "ADD"
4. Enter the mailbox number (extension. you want to add
5. Mailbox type: Subscriber and then select "OK"
6. Extension: Usually the same as the mailbox number
7. Service Class: Enter 1
8. Name: Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma, and then enter the first name. When spelling the name, press # to move to the next character
9. Directory: Y (Yes.
10. Message Waiting: Y (Yes.
11. Out dial: Pool, enter 1 and then OK
12. Accept: 1, select OK
To Delete a Mailbox:
1. Log into the system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "DEL"
4. Enter the mailbox number (extension. you want to delete
5. Select the softkey under "Delete"
To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number you want to reset the password for
5. The display shows "Reset Password"
6. Select the softkey under "RESET"
7. Press the release key
*The new password will be "0000", the system will ask the user to change this the first time they log into their mailbox using this password.
To Change the Name on a Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number (extension. you want to change the name on
5. The display shows "Reset Password"
6. Select the softkey under "Next", keep hitting "Next" until the display shows the name
7. Select the softkey under "Chng" to enter a new name
8. Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma and then enter the first name. When spelling the name, press "#" to move to the next character
9. Select the softkey under "Next" to save the change
10. Hit the release button

NorStar Lands... | Answered on Apr 15, 2009


Ok, do you know how to get into system programming?

If you do:
-> first dial FEATURE 985 this will give you the DN(Extn) for the voicemail
-> get into programming
-> TERMINALS&SETS enter and put in the extn that is giving you issues
-> then under CAPABILITIES look for FWD NO ANSWER and put in the DN of the voicemail you saw with the Feature 985
-> hit next for the number of rings you want it to ring before going to voicemail
-> hit next and you can now RLS to back out of programming.

Voila, that set will now goto voicemail.

NorStar Lands... | Answered on Mar 25, 2009


This could be because you have several mailboxes/extensions set up. We've had the same problem in our office.

As a result, from the phone that reads "Messages for you" you can find out which mailbox is attached to the phone.

1. Press "Feature"
The display will read: "Set: ???"

The numbers shown in place of the question mark will be the numbers to the mailbox attached to the phone.

2. Press "Feature"
Enter 981 for voice mail access

The display will read "Login: "
Enter the numbers from the previous action, and if you don't know the password, attempt to use the default passwords of 0000 or 1234.

This worked at our office. I hope it works for you.

If not? We find the site http://nortstarsupport.com VERY helpful.

If you don't know the password, but have access to the system administrator login, you can reset the password for the set you are trying to retrieve messages.

Good luck

NorStar Lands... | Answered on Mar 03, 2009


This type of problem is not uncommon with vociemail systems. Generally this is caused by the caller using a cell phone that does not have a good signal and the voicemail heres the tones incorrectly. Another possible cause is a noise on your telephone line, check your lines to see if you have noise, if you do, contact your provider. You may also have low audio on 1 of your lines, when you check for noise see if the incoming audio is the same on all lines. Other than this the phone system would have to looked at to determine if the DB levels are correct.

NorStar Lands... | Answered on Dec 08, 2008


reset your phone to the company defaults.

NorStar Lands... | Answered on Nov 21, 2008


I though that the battery or capacitor to hold the memory was in the s/w cartridge but I wasn't sure. I reprog a couple of things then cut the power and the system reset to default values again so it looks like I need a new DR5 cartridge. Thanks for all the help. F.K.

NorStar Lands... | Answered on Oct 27, 2008

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