Dear customer..here is the solution
Sometimes when you put a new (or alternate)
voicemail system on a
Norstar switch, The feature codes that accessed the old system stay in the KSU memory. If this is the case all of your feature codes will appear inactive even if the voicemail system is operating correctly.
To fix this issue you need to run an External Feature test (XFtest) to identify and remove the leftover codes from your KSU memory. You must have a programming set to access this menu (M7310, M7324, T7316).
Power down the Voicemail unit. Remove connection to voicemail ports from KSU.
1. Press [Feature] **938378 (XFtest). The password will be 266344 (Config).
2. Your display will read
Feat code: and you will have options
First and
Exit.
3. Press
First. The first stored feature code will appear, and you will have options
Test, Back, and Next.
4. Press
Test. Your options will read
Remove and
OK. Press
Remove.
5. Once the feature code is removed, press
Next to go to the next code.
6. Do this with all codes until your display reads
None Registered7. Release
Restore connections to the voicemail ports from the KSU. Power the system back up.
The feature codes will be restored to the correct defaults with the completion of the voicemail power-up cycle.
thank u
