Top 10 SanDisk Sansa e200 MP3 Player Questions & Answers

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Question

  • 13,702 People Helped

sansa e200 load main image failed

sumthing's really wron g with my sansa e200 when i turn the unit off the only display that i get is "Load main image failed Switch to recovery mode"

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Answer

  • Most Helpful of 15 Answers

Check ot dis link it works
http://www.freewebs.com/recoversansa

Posted on Dec 04, 2007

Question

  • 4,339 People Helped

sansa mp3 player freezes at refresh database

have read all sorts of fixes nothing works it was working for awhile but now keeps doing same thing turn it on and frezes at refresh database so frustrating

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Answer

  • Most Helpful of 8 Answers

The Same thing happened to Me once. All you have to do is reformat it. You can do this by first putting the player in recovery mode. You can do this by putting the hold button on the side where you can see the orange and then plug the device into the computer while holding the power/Menu button. Then go to my computer to Verify that it came up as 16MB-Format. Then you can type into the address bar and type in http://mp3support.sandisk.com/firmware/rhapsody-1.0.2.165.zip. then once you do that right click on the file you downloaded and select open with compressed folder and drop and drag to the 16MB-Format drive. In the 16MB-Format drive folder select file menu and select New - Folder and rename it sansa.fmt then press enter to save. Finally move the hold switch back and disconnect the device and look at the screen and verify it is formatting and resetting once it's done and finishes the updates restart and if needed pick your language. check and see if you can use your player.

Posted on Aug 31, 2009

Question

  • 3,915 People Helped

Why won't my Sansa Media Converter recognize my Sansa e250 Mp3 player?

It keeps saying "No Available player" and "Please connect your player." And I already connect my mp3 player to the computer and it still doesn't work. Can someone please help me so that the converter can recognize the device?

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Answer

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After spending a couple of months enjoying listening to music on my Sansa e280, I tried to transfer videos to my Sansa e280 last night for the first time. It didn’t work. The Sansa Media Converter didn’t recognize my device (a common issue based on numerous postings I since read). I immediately searched the Internet for solutions for my situation. In the forums I read people suggested several solutions to this issue, ranging from reinstalling Sansa Media Converter to reinstalling Microsoft XP. A number of solutions talked about switching from MTP to MSC mode on my player, but I didn’t even have that menu/option on my player. Wow, I was frustrated. Other postings suggested to read the instruction manual. I did, and that led to further frustration. Like many postings, the manual also referred to the option of switching from MTP to MSC mode, which wasn’t available on my player. I was about to give up but persisted further (what else could I do in the middle of the night? – Rhetorical, please don’t answer.)
After a few hours of reading through message boards and finding nothing but shared frustrations, I turned to SanDisk’s site to see if they had posted any solutions. On their main site I found a forum that had outdated on how to “force” the device into MSC mode. After more looking, I found the REAL solution, which I am now posting everywhere possible to save everyone else who is still confronted with this issue some trouble.
There are only two things you need for the solution:
1) Download the firmware updater from SanDisk: http://www.sandisk.com/Retail/Default.aspx?CatID=1376
2) Download the most recent version of Sansa Media Converter (v. 4.220 at the time I downloaded it):
http://www.sandisk.com/driverdownload/drlogin.asp?driverId=184 (free registration/login required)
First download and install the firmware updater. The installation requires you to start without the device plugged in and then requires you to connect your device via USB to complete the process. When successfully installed, the updater’s icon shows up in the system taskbar (by your clock). Impatiently, I clicked on the icon and selected the option to “Check for updates now.” It worked. I soon received a message that my device firmware was updated and to disconnect the device to complete the process.
The result? I now had the option, “USB Mode” as one of the options under “Settings.” I could now select Auto, MTP, or MSC. I thought that was progress. I then tried transferring files as indicated in other postings, but the videos didn’t appear in the catalog when I tried putting them on using a drag-and-drop transfer method. I then read the new manual I downloaded and read that the ONLY way to transfer videos and images to the device is through Sansa Media Converter.
I then downloaded the Sansa Media Converter software, which was a larger download. Once downloaded, I ran the setup installation process. The process was fairly slow and seemed to be stalled; however, it did succeed.
Of note on the media converter software is that it is now developed by InterVideo, a company that also produces an excellent DVD player that I use on my PC. I plugged in my player, and EVERYTHING worked as expected. I was able to transfer videos without a hitch. The Sansa Media Converter 2 seems to be an excellent piece of software. I am guess that SanDisk ditched the previous media converter software, which was produced by ArcSoft and went with InterVideo. Just for kicks, I visited the InterVideo site and noticed they were recently purchased by Corel.
Additional information: SanDisk apparently launched a new site at http://www.sandisk.com/sansa/ to help people learn more about their MP3 player products and to receive support. The site is extremely easy to use and helpful; however, it’s a Flash application, so I can’t link directly to the Sansa 280e support page, which is the right jumping-off point for all of the information you need. Getting there is easy. Just select “Support > Software and User Manuals” on the home page. On the “software + user manuals” landing page, select “Sansa e200” (all of the e200 series players use the same drivers, firmware, and media converter program, which was another of my concerns last night.) You will be taken to a page with all of the downloads related to the e200 series, which include the links referenced above. The site also includes forums and other support information. I don’t have an answer to why this solution is posted first and foremost on the site, but that’s another issue.

I hope this helps everyone who was experiencing this issue. The product seems to be work well now that these updates have been installed and applied. I can’t explain why SanDisk has forced its customers to go through all of this pain and these maddening gyrations, but I’m glad they have provided solutions that address these issues.

Posted on Feb 23, 2008

Question

  • 2,550 People Helped

Sansa e260 Broken Screen

Somehow the video screen cracked. Is there a way to replace the screen? Or a vender that will repair this? Thanks for any answers.

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Answer

  • Most Helpful of 2 Answers

Hi, We will be happy to replace your screen. If you look at our website you can see the cost of what it costs. I hope to hear from you soon. Thank you, Connie

Posted on Jun 18, 2007

Question

  • 2,493 People Helped

sansa e250R rapsody mp3 player

i have sansa e250R Rapsody player, i lost my driver cd and iam not able to download or upload files in my player. please find solution for me how to do and how to get a free driver software

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Answer

  • Most Helpful of 2 Answers

This is the link for E 200 and E250R Sandisk Sansa Mp3 Player

http://www.sandisk.com/DriverDownload/driverList.asp

Tested Working

Thank U

Posted on Apr 13, 2008

Question

  • 2,055 People Helped

how to reset sansa e260

how to reset sansa e260

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Answer

  • Most Helpful of 5 Answers

You can do this by simply holding down the Power/Menu button for about 15 seconds. After the reset, any changes you have made to the e200 during its last use will be lost.

Posted on Nov 23, 2008

Question

  • 1,648 People Helped

blue ring of death

when i turn on my sansa e280 the blue ring lights and that it nothing else. to turn it off i have to hold down the power button for 15 seconds, but still nothing when i turn it back on except the "blue ring of death"

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Answer

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I had this problem with my Sansa e260. I was unable to enter Recovery mode, and was unable to find a working copy of the Linux based "e200tool". Out of desperation, I tried re-seating the so-called "daughter board" and it worked. The player is now as good as new.

All you need to do is, remove the 4 screws on the back of your player to reveal the battery compartment. Just above where the battery is, you should see a black, foam rectangle. Press gently on this rectangle until you hear/feel a slight click (this is the card re-seating). Then try to power your unit on. Worked like a charm for me.

Good luck.

Posted on Aug 25, 2009

Question

  • 1,457 People Helped

my sansa e260 wont turn on or charge

when i try to turn it on nothing happens, and when i try charging it it doesn't connect , pleaseee help !

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Answer

  • Most Helpful of 4 Answers

I had the same problem. Place the device into hold and press the menu and mic buttons at the same time. The first time I tried it, I had no response and then I pressed the same buttons again and my e260 came back to life.
After getting my e260 to come on, I updated the firmware and everything has been working.

Posted on Jan 31, 2008

Question

  • 1,297 People Helped

Sansa e270

I tried to synch my player to Windows, and since then it's been completely screwy. I've reformatted several times and reloaded music/photos/etc but it will invariably copy the first song on the list up to 50 times and lable it "Unknown". I've gone through the list of Unknowns and it's always the first song copied.

Help?

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Answer

  • Most Helpful of 2 Answers

Corrupt DB.

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Jun 07, 2008

Question

  • 1,253 People Helped

i erased some things i didn't think i would need

i erased some things i didn't think i would need from the mp3 player (photo folder, etc.) and now when it turns on it just says "Load main image failed, switch to recovery mode"

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Answer

  • Most Helpful of 1 Answers

STEP 1: Soft Reset

Simply press and hold the power button for 20 seconds. The soft reset would refresh the player. After doing the soft reset, try to turn on the player once more. If this didn't resolve your issue continue to step 2.

STEP 2: Firmware Update

Firmware controls the functions of your device (how your device operates). In cases where the product does not perform as intended, the update fixes the issue by replacing the current firmware with the latest enhanced version.

Please be reminded that for your player to work properly you need to meet the requirements below.

- Windows XP SP2 or higher
- Windows Media Player 10 or 11

To Download the Sansa Firmware Updater, you may copy and paste this link to the address bar of your web browser:
http://mp3support.sandisk.com/sansa/Application/SansaUpdaterInstall.exe

To Know More on Using the Sansa Firmware Updater:
http://kb.sandisk.com/cgi-bin/sandisk_en.cfg/php/enduser/std_adp.php?p_faqid=306

If you encounter any issues with the Sansa Firmware Updater, we can try to use the Manual Firmware Update.

There are three versions of the Sansa e200 - Version 1, Version 2, and Rhapsody. This can be found by going over to "Settings" if you found "format" then you have a "v2" or look at the back of your player and check the exact model number under the "CE" logo it should say "model:e200" for Version 1; "model:e200 V2" for Version 2; and "model:e200R" for Rhapsody Version. Make sure that you choose the correct firmware version for your device as updating it using the wrong firmware version may render your device useless.

E200 Manual Firmware and Instructions:
http://forums.sandisk.com/sansa/board/message?board.id=e200&thread.id=15209

E200V2 Manual Firmware and Instructions:
http://forums.sandisk.com/sansa/board/message?board.id=e200&thread.id=13548

E200R Manual Firmware and Instructions:
http://forums.sandisk.com/sansa/board/message?board.id=e200R&thread.id=2280

Posted on Dec 25, 2010

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