The internet is working fine
Hi! For the problem your describing, it seems that your problem may be faulty hardware. I've found that the router that your ISP (internet company) provides to you when they setup your internet don't tend to be the most reliable and highest quality, but Siemens is a pretty big name. One thing I would try, which Windstream may have talked you through, is resetting your router. This will reset your router and WiFi, which means the name of your WiFi will be reset, including your password.
Look on the back of the router. You will see 5 different ports back there: DSL, Reset, USB, Ethernet, AC/DC, and I/O. You're looking at the reset button. You need a pencil or something thin. Stick the pencil inside to the reset button, and continue pressing the reset button for 5-10 seconds. Your router is now reset. Now, see if your problem persists.
If your problem does persist, most likely your problem is a faulty router. In that case, I would call/contact the hardware manufacturer, Siemens, and see what they have to say.
Hope this helps. Thanks for using FixYa.
on Sep 06, 2011