20 Most Recent Bose Wave music system Multi-CD Changer 3-Disc - Page 3 Questions & Answers

The unit has a power supply problem, no user servicable parts inside. Bose uses a thermal fuse built into the power transformer. Take unit apart and check for connection issues first, then look for a possible fuse, if none exist chances are it is in the power transformer, contact Bose for service.

In most cases when the CD does not play it ispossible that the optical head is a suspect. Sometimes it might pick up ordinaryaudio CD but will not play other formats. This indicates that the optical headis weak and so there is no detection or scanning of the CD. If the optical is workingthe tracks will be read immediately but with no scanning the laser head can bedefective.The main motor will not work in some cases asunless the tracks are read the drive motor will not work with signal from theprocessor. Also in some cases the central motor base can shift and so thedistance to the disc can be more resulting in low detection. You can pull upthe spindle to come closer. Sometimes certain cleaner disks will not be tracked to run for cleaning as it willnot be read and so will reject. Hence it is ideal to manually clean the laserhead eye using a cleaning swap /cotton bud with gentle pressure on the lenseye.If there is no result then watch if the CD spins or tries to spin. If so theboard seems to work unless a test is taken on the main board but thepossibility of a defective optical head can be the suspected fault.If any of the above seems otherwise we must recheck with possibilities of amalfunction of the main processor board

I had the same problem and went to the Bose Tech Support site and found this solution. It allowed me to eject the stuck CD. The same problem happened again when I tried to enter another CD but after repeating the process below the CD ejected again and after that it worked fine.
Hope it works for you.

Try performing a reset with your Wave® music system upside down:

1. Unplug the system, flip it upside down, place it on a firm, level surface, then plug it back in again
   
   
2. If the CD ejects when you do this, the system may need to be serviced. Contact Bose® Technical Support or call 1-800-278-1281

Send your email address to me, and get a copy of service manaul to your set by return mail. It has all details.

Visit this site for more details. Type in the site name "Electro-help" either to Google or Yahoo search box [not in the address bar of your browser], and click search. It is an electronic equipments service help site. All details you want are there. Note the position of hyphen in between words in site name, when you type it in. The site will appear as it is in web; subtitled as Service help to electronic home entertainment equipments.

Pull up older posts. You can get all details.

Site is listed with Google. You can locate it either at the bottom part of first search page, or at the top of second page.

Sometimes, one among the advertisements by the side and bottom of each post might help you to get details about the availability of spare parts and other components.

Hello
You have to enqire about this at Bose Authorised Service center. They can provide this to you. It can't be get from any open sourse. These are confidential softwares with licence. OK.

i have a infiniti i-35 2002 and my cd player won't play or eject i was switching cd's on no. 4 and when it went in it got stuck inside it won't play no. 1thru6 are there any suggestions

What model and make please

hi,
There is some problem with the timing of the changer mechanisum of the player. As it is very complicated mechanisum you should need a good reparing experence to rectify the same.The mechanisum is not properly selecting the disk 2. Try to consult the bose autorised servicing center or any trusted electronics reparing shope near you.
ok

Hi,First of all ,congratulation ,you have a very nice system..but like all sophisticated electronic equipment yours may fail too..sorry about it.. .I assume that it is not under warranty ,is it ?
this problem happens due to a stuck CD in one of the slot ..I will propose a simple solution first and if it does not work I will propose something else later but it will void the warranty if there is......

Unplug it from main power and wait 5 minutes
While holding your finger on EJECT key ,PLUG it again TURN it ON..your finder still on EJECT ..
BOSE suppose to reset itself and CD drawer should come out..if no response press EJECT key several times..
If it does not pls let me know..
Regards

Hi,
In most CD players, this issue is being caused by either two things. First, the lens is not able to read the media inserted. It can be that it is dirty or the mechanical alignment has been moved far enough for the laser not to reach the media properly.
Second, it can be that the motor that runs to turn the CD is not running on its usual speed. I've serviced a lot of CD players and this is mostly what I find on "disc error" issues. Try to run a Lens Cleaner and see if it solves your issue. If not, you have to check the alignment of the lens. If you are comfortable in tearing the player apart, you can try replacing the motor and test.
If push comes to shove, we might be dealing with a corrupted software which is not serviceable and replacement is the only option.
Hope this helps.

on the front face of the dvd is a tiny hole which you slide in a rod or pin which releases the locking catch

Welcome to Fixya

The wave music system update disc is included in the package when you purchased the system. It should be inside the box. There are no sites available for you to download the disc. You might need to contact BOSE support if the CD is not included in the package. Please see below BOSE's contact number:

For BOSE technical help:
1-800-380-4831
Mon. - Fri. 8:30 AM - 9 PM ET
Sat. 9 AM - 6 PM

Thank you for using Fixya! If you need further help, reach me via phone at https://www.6ya.com/expert/elixirjose_00375ea24bd8141b

put it in the upper unit (main) don't load it from new 3 slot

First you'll need to take the cover off the system. Once inside you should be able to take the cover off the CD Tray and remove the CDs by hand.

Hi, I may have the answer, it sounds like the remote may be broke. They are expensive if I'm not mistaken so repairing it is my advice. there are only 4 parts to them, the upper and lower halves of the case, the keypad, and the circuit board. The 2 to 3 things that can go wrong with a remote are the battery terminal/s being corroded due to a leaked battery, the keypad has contamination on the backside where it contacts the circuit board and-in some remotes-a " ceramic filter " a kind of "chicklet" looking component on the circuit board that can actually break apart on the inside if the remote is dropped just right or too often( this can be determined by removing batteries and tapping or shaking remote-if you hear a small rattle this may be culprit-although disassembly has been required to tap the ceramic filter itself to hear the rattle) . Repairing the batteries terminal is as easy as it sounds-just look for a greenish or whitish foreign substance on the springs/contacts-and clean off enough to reestablish a good connection with the battery( rule of thumb-if there is metal showing on the contacts where the battery touches, they're clean enough). repairing the keypad if dirty is a little harder, just because it involves disassembling remote,remove screws ( maybe located inside of battery compartment ) gently pry open case ( may involve working around the edge between the two halves for a ways to get it to split) remove circuit board, clean the little dots behind each button with some rubbing alcohol-clean the little maze like looking gold colored paths on circuit board the same way. To fix a broken ceramic filter you'll actually need to find an orphaned remote control that you can cannibalize for its ceramic ceramic filter. just unsolder old one-solder in new one. Sorry for the short story sized solution, trying to be thorough for you. I hope this was useful, please comment back to let us know and thanks for choosing FixYa, good luck-Prodzilla

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