20 Most Recent Maytag Neptune MAH9700 Front Load Washer - Page 7 Questions & Answers

I assume the model starts with a M, not a W? Anyway, you did not indicate if the washer does not do any draining ... or it just leaves a bit of water in the chamber? No draining issue (no pumping sound): Your washer could have a faulty drain pump and motor assembly, loose wire connection in the drain pump circuit or it could have a faulty machine control board. Some draining issue: It did not look like your washer model has a built in pump suction filter/strainer that is cleanable ... but there could be some obstruction in the pump suction or in the hoses after the pump. Straighten drain hoses and eliminate kinked hoses. Watch video if you want to inspect the pump and hoses

Have you tried unplugging it for 1 hour? Yup surprisingly that is one of the answers for clearing out fault codes on this machine. Sure hope that it works even though you don't have a code a full hard reset may do it. Best to you.

Call the service guy back and tell him what you just told us.

Hello, I've owned the same Neptune since 1999 and had this problem happen to me twice, the first time the inside molded plastic door melted through in a circular pattern and had to be replaced. The fact that it was circular indicates that something was rubbing during the high speed spin. That something was a stiff bottomed duffle bag that was rubbing on the plastic door during high speed spin. The washer was full of other clothes that didn't allow the duffle bag enough room in the washer tub, hence it pressed against the plastic door. The second time it happened I got a circular groove melted in, but not through, the plastic door... caused this time by a small child's back pack. I would make sure "rigid" items have enough room to "float" in the tub cavity by not putting in other clothing that over packs the washer.

Are you sure this is not an nd and not an np flash code? If so then the code stands for no drain, likely something is clogging the washer pump inlet.

Make sure that the door switch is closing properly. If not, and it is stuck in the "open" position, the unit will not operate. Try bypassing the switch to see if it then runs.

here is all kinds of dimensions http://www.maytag.com/digitalassets/MAH5500BWW/Dimension%20Guide_EN.pdf

Probably not. dryer no heat, first check the thermal fuse, then the ignitor. If the heating is intermittent, check the gas solenoid coils. In any case, be sure the entire exhaust duct is clean

Model number? Gas or electric?

The cabinet make of racked while you were working on it. Loosen the screws and gentle press it to the side that is off and re tighten the screws.

This is what it means: Machine control is attempting to drive the motor but is not seeing any tach response. Visual check shows motor is not moving. (Locked, Hall Sensor fault). If you need additional help let me know