Yes there is a plastic lead inside front of soap powder dispenser. Sometimes you have to remove screws from dispenser to gain access to it. JUST PULL IT & THE DOOR WILL OPEN.
The fabric softener dispenser is notorious for clogging. Liquid fabric softener is essentially a liquid form of wax. After a period of time it begins to gunk up the inside of the fabric softener dispenser. If you remove the dispenser drawer and look into the cavity, there should be a series of holes in the upper part of the compartment where water sprays into all the dispenser trays. These holes get gunked up and clogged and water will not dispense properly. As a result, the washer goes through a complete cycle, but the dispenser stays full. If this is the case, you can take some cotton swabs and/or toothpicks and clean these holes real good. It may be a bit meticulous, but it should take care of the problem. Post back and let me know if this helps.
It is a common fault that the drain fails to work in most machines in a period of time and is the most problematic fault in a washing machine. In all occasions it is important that your observation is most important and so is vital to the identification /rectification and solution. If you have noticed that water has leaked then as the drain hose pump/valve and fittings are located on the underside of the machine it is important that you look for possible leaks here. In some cases the drain hose would be clogged at the drain end to outlet of the house and so there will be back flushing resulting in overflow to the outside. Also the drain pump/valve can be clogged. Now remove the drain hose clamps and remove the drain pump/valve, clean the drain pump/valve, use back flushing to clear off all dirt. Now test using power to see if this works and can be simulated. When refitting, the hose must be tightened properly. If the pump/valve does not work even with power then it must be replaced.If there is intermittent power to the drain valve/pump then the program controller unit is a suspect.
Finally the washer must be placed with a tilt- use a spirit level- so that all water will drain to the outlet port and thereby there is no residual water remaining.
Replacing the pump on a Bosch machine, please check this link for tips:
We had this problem and found that the Printed Circuit Board will burn out very easily. On ours the light bulb inside the door blew causing the PCB to fail. (no joke)I was quoted $315 for a new PCB. If you look on the internet you will find that a class action suit resulted in a cash settlement for Neptune owners in Canada.We also had problems with a Maytag side by side refrigerator. Same thing,a Printed Curcuit Board blew. Whirlpool now own Maytag, they are no longer reliable. We replaced the Neptune washer and the refrigerator. Look on the internet for comments about different appliances from consumers. Don't waste money on Neptune repairs, a new machine will cost less in the longrun.
Hi from retired Englishman in SW France,
I would strongly advise carrying out the 2 actions detailed below- might save you problems later!
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Remove the complete drawer. To do this you will have to do one of the following-
Top catch-
push down the lip/catch at the middle rear and pull the drawer out (that's how our Bosch one is removed)
release the catches underneath (our daughter's Indesit) or
lift upwards on the tray as it is coming out to clear the lip underneath.
1) Once out give the chute in the machine down which the water + powder/softener runs a really good clean. It is possibly blocked.
2) At the same time identify which tray in the dispenser is for the conditioner- the others are simply 'chutes' and open-ended.
It will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.
If these have assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
John C
Hi from retired Englishman in SW France,
Certainly have!
Although you say it's level I would recommend you try my method to make absolutely certain! It is necessary to ensure absolutely that the machine has all 4 feet very firmly on the floor, and I mean firmly ;-0) Doesn't matter whether it is empty or not but switch it off then- very firmly push one front corner diagonally into the centre of the machine and see if the machine moves or rocks AT ALL, even the slightest. If it does you will need the open-ended spanner which came with the (new) machine........which of course went missing a long time ago?!! An adjustable spanner will suffice. Adjust the foot under that corner downwards until it is very firmly- almost pushing- against the floor but not so far that the corner lifts up! If this corner did not rock do the same to the other. Once you cannot rock the machine the slightest little bit, screw the locking nuts up tight to the underside of the machine so that they will not move. Ideally the rear feet should also be locked.
(If this has not cured the problem it is possible that the internal suspension is malfunctioning.)
If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
John C
are you turning the leg or the pad around the feet, may have to remove the pads by pulling them off then make sure the jam nuts are loose before turning the leg, it is also possible the legs are stripped but unless you stripped them its highly unlikely
