20 Most Recent Polycom SOUNDSTATION2 AVAYA 2490 CONFERENCE PHONE EXPANDABLE (230516375001) Questions & Answers


It needs to be plugged into a properly configured Avaya Definity digital port / wall jack. (NOT a regular telephone line as this can damage the polycom!!!) Does another Avaya digital phone work in that jack? If it does then call polycom for a RMA and eturn the phone under warrenty. If another Avaya digital phone does also does not work you need to check the PBX configuration or there is a wiring error at the jack or the PBX.

Polycom... | Answered on Mar 27, 2012


Returned to repair depot for over the counter exchange. Paid 300.00+ for the service.

Polycom... | Answered on Dec 10, 2009


have you verified the proper COR has been assigned to the station?

call you dial intra office extensions?

what is happening when you dial?

Polycom... | Answered on Aug 15, 2009


it appears u have connected it to the epabx extension. when u try nos first & then press call, the unit dials the nos so fast that it does not understand ur access number (0 or 9) for dialling out.for this u need to give a pause between the access number ( 0 or 9 to get the dial tone for diallin an external no)this is available on the keypad as pause / redial & then out the number & press call.the prob should get fixed!

Polycom... | Answered on Feb 09, 2009


try repalcing the adapter if u have another one.this should solve the problem.if it doesnt , the main board needs repair!!

Polycom... | Answered on Feb 09, 2009

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