20 Most Recent Polycom VSX 7000 Video Conference - Page 4 Questions & Answers

Hi, you have a better choice in replacing it due to it's long years of service, but you can also fix it, but by calling the main support number (888-248-4143 / 408-474-2067) to complain and get the best of advice and repair from them...

Take care

When i connect the other end successfully(all the blue balls color turned to green)but with only a sentence, says:"secure conference encryption 。。。"

Hi there:

This happened to my VSX camera and the fix was simple. I have a VSX 8000 so if your camera is different then mine you might not be able to follow this. This might not work for you but, try it. On the back of the camera you'll find a small little screw. Keep the system on and watch your cameras image. Start to loosen the screw. You'll only have to do it a little bit and the camera should start to focus again. Tighten the screw up (maybe not as tight as it was before) and test to see if it's auto focusing. Also....manually moving the camera around while it was on could have helped as well. Finally....I did not have to do this but if it is not working simply by loosening the screw...I would take it all the way out and remove the little cover or hatch that it holds. Poke around in there a little bit to see if the the focus motor unsticks itself. If you are still under warranty (I was not) don't do this...call the vendor who sold it to you.

Mine's working great now simply by loosening this little screw and tightening it back up.

Sounds like it may need a firmware or sofware upgrade or update if possible. It is a common problem. Sometimes you can find a download on the net. The manufacture will do it for $50.

If it was just not responding to remote, I would say remote is dead or infared sensor is bad. But with other problems, usually requires an update

ISA Server 2006 is an application-aware firewall and as such, devices that try to "outsmart" a NAT firewall can cause difficulties when you try to publish those devices. The following steps describe the process used to publish this device.

1. Disable the ISA Server H.323 Filter Add-in.
2. On the Polycom, disable NAT support.
3. On the Polycom, disable H.323 knowledge of NAT.
4. On the Polycom, configure fixed TCP and UDP ports; this device only allows configuring the starting ports. Use starting port numbers of TCP 3230 (automatic ending port 3235) and UDP 3230 (automatic ending port 3253).
5. On the Polycom, configure the public address as manual with the appropriate external public address that will be used on the ISA Server.
6. On the Polycom, configure the public address for the public directory.
7. On the Polycom, configure the LAN IP settings to include the ISA Server as the external gateway (directly or indirectly through other routers).
8. On the ISA Server, create a new protocol definition named "Polycom Inbound TCP 1720" for incoming TCP port 1720.
9. On the ISA Server, create a rule named "Polycom Inbound TCP 3230-3235" for incoming TCP ports 3230-3235.
10. On the ISA Server, create a rule named "Polycom Inbound UDP 3230-3253" for incoming UDP ports 3230-3253.
11. On the ISA Server, create a publishing rules for each of the protocol definitions, publishing the internal Polycom IP address. Be sure to set the publishing rule to set the traffic to appear as coming from the ISA server, NOT the original client.
12. Optionally, on the ISA Server, create a web publishing rule to for the administration web site on the Polycom (HTTP on TCP port 80). This is not necessary for normal use but can be helpful when troubleshooting and testing.
13. On the ISA Server, created a client protocol definition, “Polycom Outbound”, with ports TCP 3230-3235 and UDP Send 3230-3253.
14. On the ISA Server, create a rule called “Videoconferencing Outbound” allowing the “H.323 Protocol” protocol from "Internal" to "External" for “All Users”.
15. On the ISA Server, create a rule called “Polycom Outbound” allowing the “H.323 Protocol” protocol from "Internal" to "External" for “All Users”.

To diagnose the configuration, you can use NetMeeting on an external IP address connecting to the ISA Server published public address. The Polycom administration pages include a Diagnostics page that allows for viewing the local video and remote video. That means an administrator can remotely see the full call traffic on both sides (NetMeeting for the remote view, the admin pages for the local view).

fnhfnggf !! it's Solved !!

this looks like a power issue.replace/repair the power adapter before u send it for repairs to POLYCOM, they will charge u a BOMB

for VC over IP, both end should have a dedicated bandwidth with PUBLIC IP.
this solves most of the problems that are faced in a vpn or shared network like situation!!!!

If you still have an issue and the unit is out of warranty , give us a call at 415.637.9989 and we will see what we can do. DAVID

Hopefully the problem was resolved. Call Polycom to see if it under warranty. Call me at 415.659-8178 if it is not. Maybe I can help. David

make sure the remote works and check the batteries. Call me if that does not work. 4156379989

hi
as u mentioned, (firewall), when u do this the audio packets get blocked, u need to open the audio ports or best is to go for a dedicated bandwith only menat for the VC so there is no security issue & u can use the VC much comfortably

You need to upgrade the code on your system. This happened to me and upgrading the code fixed it. Good luck!

configure Bri Board as trunk in MSN config.  Create isdn trunk and add bri port to this trunk. Create routing to this trunk for VC number. 

hi
for video conferencing at such long durations over IP, it is a MUSSSST to have dedicated stable bandwidth at all the locations.if that fails, symptons like the one u experieced are possible.this will generally happen during working hours when bandwith usage by pc's is high!!!!!

u need to activate dual video & also configure the monitor 2 output ( i.e VGa or some other video out) monitor 1 & monitor 2 cannot be the same
also check if u have activated the function using the software key provided by polycom