20 Most Recent Polycom VSX 7000 Video Conference - Page 3 Questions & Answers

Web into the unit by it's IP address and go to "Home Screen Settings" and check "system".

is it same location or camera that turns blue

have you tried lowering the speed of call ( this will help see if it is bandwidth issue) like you dont have enough

have you tried making call by calling out only 2 sites per unit (not using one site to originate all end points)

also are all CODECs using same firmware revision

give me more details and i can help more

speed of calls, network being used, etc

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/user/products/video/hdxroom_ug.pdfHere is the link for the PDF of the manual.  I would try every variation of holding the on/off button for several seconds and unplugging the machine for several minutes before re-plugging back in.

Polycom is a company that provides ip phones and Video conferencing equipment

Check out the following things:-

1. When dialing a ISDN number, be sure that the call preference has not been set to IP H.323 on the home screen just below the dialing field.

2. Check with your service provider that outwards dialling have been enabled on the lines provided to you.

Did you check to see if the batteries were still good or in the remote correctly?

No, you do not need to subscribe. Are you sure your a/v cables are connected properly? You might also check on your video source and make sure you are in the correct source.

Verify the uplink / download bandwidthon the broadband link.Broadband link do not have symmetrical upstream/downstream speeds. Perform test to verify.
Try non-peak hrs.
Check if latency is consistent.

Sorry, not interested

no you don't.

Try reseting the camera, power it down, wait 30 seconds then power it back up again.

Hi, European IP address,it not yet available.

You can check it out your self .


(polycom.com/support/documentation/video_test_numbers.html).

Hope it helps.

try upgrading the system to latest version

press the ? mark button in the remote and you will get the system option