20 Most Recent Polycom SoundPoint IP 601 IP Phone Questions & Answers

possibilities could include sounds like the phone is not registered with the server correctly, your server is not setup to use the proper audio coedec's to pass the call through, so it fails sending the caller direct to voicemail. check the registration port on both ends as well. If everything above appears correct, check to see that the phone is not set to DND at the phone server end, this can be set independent from the phones settings which may appear normal. i hope that helps you.

Voicemail systems are a function of the PBX that the phone is connected to, not the phone itself. If you do not have administrative access to the PBX, there is no way to reset the password from the phone unless you know what the password currently is. What kind of premise PBX or hosted PBX service is the phone connecting to?

Without knowing what phone .... I would say "Press DND" again

Transmission circuit is responsive, however the speaker seems to be defective or the receiver section has failed. This is an internal function whereby the unit requires inspection by a technician to correct the issue at hand.