Top 20 LeapFrog Leapster Electronic Book: Spider-Man (30425) for PC, Mac Questions & Answers

It is more likely a case of nits. See a doctor.

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Hi Dani,
I've seen these units in BigW and Myers in Brisbane. We bought one damaged which I fixed by replacing some capacitors, if the reason you want a replacement pen is because you have one that stopped working it's possible the capacitors are just worn out, they have a limited life. If you know someone handy with a soldering iron they can be replaced for a few dollars in parts, but an hour or two of labour!
Opening the globe is a bit tricky so feel free to contact me for advice. I can be contacted by the feedback form at www.flowershop.com.au rather than posting my email address to all the spammers of the world. ;)

Hi,

If your Leapster does not respond to the stylus pen, it needs to be calibrated.

The following are instructions below on how to recalibrate the leapster.

1. Insert a cartridge, turn the unit on and wait for the sign-in screen to appear.

2. Hold down the Home, Hint and B buttons simultaneously.

3. When the screen changes, press the A button.

4. Using the Stylus, touch the center of the targets.

Thanks for using Fixya.

You can find a replacement pens on Ebay. There are several out there and I think this one would be right for you (works out to be around AUD 15): Leapfrog Pen

Terri,

Click on the link below and then fill in the form to contact Leap Frog and order a new pen for your Leap Frog Jr. Explorer Globe:

http://leapfrog.custhelp.com/cgi-bin/leapfrog.cfg/php/enduser/ask.php

http://www.leapfrog.com/en/pages/support/top_product_list/Explorer_Smart_Globe.html

If the pen still doesn't work, send it to:

LeapFrog Enterprises, Inc.
Stylus Pen Replacement
563 N. Fairview Street
Santa Ana, CA 92703

If the pen was physically damaged (your dog chewed it, your child ripped the cord, etc.) the replacement cost is $5 to cover shipping and handling. There is no need to send the damaged pen back in this case. Simply click Ask a Question above and send email to our Consumer Services team to let us know you would like to order a new pen.

Or you can call the suport for leapfrog on the link below. To get a replacement pen.

http://www.leapfrog.com/en_au/home/support/contact_us.html

I checked the warranty and it is only 3 months.
Unfortunately, your warranty period has expired since it is 2 years old.
In my experience it is tough to convince the manufacturer of electronic toys to service such products after the warranty period is over.

But you could try to contact the Leap Frog people to see what could be done.

Screens that are dim indicate to me that the electronics are burnt out somehow, but parts are not available to the public in these instances.

Perhaps the best thing would be to replace the product with another, if it is still manufactured and available, at say, a major retailer like Walmart.


Good luck.

CALIBRATION - summary of hints from here that eventually got our circa 2007 green leapster's screen recalibrated - in no particular order: 1) "home+hint+B" to get started, 2) "A" button next, 3) cleaned dirt from the gap between the plastic and the screen all the way around with a toothpick (seemed to be the KEY ELEMENT to get everything else to work), 4) be patient and keep trying until you see the targets - the first one should appear in the top left corner while the text is still on the screen, 5) if it doesn't work just right the first time try again, 6) unit should beep each time you press a target center.

Hello,

If you are in the US, you can call their Consumer Services number at:

1-800-701-5327

They will be able to help you get a new one.

Thanks for using Fixya.

Hello,

If you are in the US, you can call their Consumer Services number at:

1-800-701-5327

They will be able to help you get a new one.

Thanks for using Fixya. Please take a moment to rate this solution.

The have replacement stylus's available through customer service. Call them and order one. The number is 1-800-701-5327 or email them on their website, under Customer Support. Best of luck. I am in need of a new stylus too so I will be calling in the morning.

Contact customer service at 1-800-701-5327 or email them directly from the website, www.leapfrog.com under customer support.

Hello,

If you are in the US, you can call their Consumer Services number at:

1-800-701-5327

They will be able to help you get a new one.

Thanks for using Fixya.

You answered your own question the calibration seems to be off big time

I've looked all around and can not find a replacement screen that you can buy. If you have a warranty on it, you may want to use it. If you do not, try contacting LeapFrog and see what you can do.

Their contact site is http://leapfrog.custhelp.com/cgi-bin/leapfrog.cfg/php/enduser/ask.php

Their phone number is : 1-866-334-LEAP (5327)

Hope this helps. =)

Hello,

If you live in the US, the Consumer Services number is 1-800-701-5327.

They will help you order a new pen.

Thanks for using Fixya.

The following are instructions for calibrating the Leapster™ handheld.(1) Insert a cartridge, turn the unit on and wait for the sign-in screen to appear.(2) Hold down the Home, Hint and B buttons simultaneously.(3) When the screen changes, press the A button.(4) Using the Stylus, touch the center of the targets...hope this will hel;p you...Thank you....

Sound like you need a new video card.

hold down the "?" (question mark) when you turn the unit on. Then calibrate the screen. It fixes the issue.