20 Most Recent LeapFrog Leapster Electronic Book: Spider-Man (30425) for PC, Mac - Page 4 Questions & Answers

there should be screws holding it together, if not there will be a way to pry the casing apart, hope this helps you

Hello Sushil,

If in the US, Call their Consumer Services number at:

1-800-701-5327

They will be able to help you get a new one.


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Wayne

I'm really not sure at this point -- there aren't to many things you can do with a leapster to fix the display....how old is it? Wondering if Leapster will do anything for you if it's too old to exchange at a store. Typically screens turn white if they need to be refreshed OR if they have overheated or been left in a car or a hot place -- because the lcd gets messed up in extreme heat. Wished I could help you more then that...but calling leapster sounds like your only option right now..unless exchanging at the store is possible.

Hope you worked this out before Christmas Day...
It uses four AA batteries.

there might be a problem with the internal sound chip. It may have been scratched or broken.

Truthfully, I think the best way to solve this problem is to buy another unit, or call the company's technical support for a replacement.

Just called Leap Frog and apparently this is a common problem (defective screen). As long as it was purchased within a year they will replace it for free. They ask you when and where you bought it. (You have to pay to send the broken one back it was like $5). Hope this helps.

no you can not HAH HAH

I called this number they can send a replacement pen for £5
LeapFrog UK`s free customer helpline.0800 169 5435

Dose not reconise cartrige or not compatible.. I would say it has a fault it the above are not so

Calling LeapFrog right now for the same problem.

First, they suggested cleaning the battery contacts.
Now they're stepping us through recalibrating the screen.
Now they're asking where and when we purchased it.

Answer - take it back to the store.

Leapfrog gave us the only solution to return and get a new one since we did have the receipt.

Plugge the cable of your headphone into the laptop and orbit it, and play with it! it will work!

You need calibration
Touch Screen Calibration is as:
1.) Ensure that a cartridge is NOT inserted.
2.) Hold down the Hint (’?') button while turning the unit on.
3.) When the LEAPSTER menu screen appears, press the ‘A’ button.
4.) Touch each of the crosshairs that appear with the stylus.
5.) Restart the unit.

If in the US, Call their Consumer Services number at:

1-800-701-5327

They will be able to help you get a new one.

Call their Consumer Services number at:

1-800-701-5327

They will be able to help you get a new one.

Hi!
Have you tried to use a small vacuum pump. Please be careful. Try to use minimum force/vacuum power.
Hope this helps.
Thanks!

Simply call Consumer Services at 1-800-701-5327 to order a new pen.

Try recalibrating. Here's a step by step:
http://www.youtube.com/watch?v=eQayGCjEdgo&feature=channel_page

1-800-701-leap 5 bucks shipped

Here's a step by step recalibration:
http://www.youtube.com/watch?v=eQayGCjEdgo&feature=channel_page