20 Most Recent HP DesignJet 2500cp InkJet Printer Questions & Answers

firstly delete the printer drivers ,then reinstall them this will cure the problem goodluck

This can be caused by a faulty electronics module, trailing cables, printhead carriage assembly, or ANY of the stepper motors.

try this...

Switch the printer off from the back, and then disconnect the trailing cables from the electronics module.
Switch the printer back on.
If the error code changes to '010037'
If the error stays as 010036, change the Electronics Module.
If it is 010037, replace the trailing cables, then the carriage assembly.

Trailing Cable Part No. C4704-60015
Electronics module Part No. C4723-60114

Good luck!

Hello. You probably have a worn out trailing cable. The manual says:

System Error: 010036 (see next page for 010036 0000XX00)
Problem Description: ADC Test Failure in the Main PCA.
Corrective Action: Try the following:

Switch the Printer OFF from the back and
then disconnect the Trailing Cable from the
Electronics Module. Switch the Printer ON and
see if the Error Code now changes to “010037”.
If the error code remains as “010036”, replace
the Electronics Module �� page 8-6.

If the Error Code changes to “010037” then try
the following:
Make sure that the Trailing Cable is
connected correctly.
Replace the Trailing Cable �� page 8-36.
Replace the Carriage Assembly �� page 8-42.

The manual can be downloaded at: www.lpscomputer.com/ec/manuals.htm

This is a firmware error. Possible causes are corrupt image file or defective firmware. Try other print files. If some work, then some are corruped. If none work, replace the firmware. Call 800-959-1575 for firmware.

no. sorry Rick but i think you really need to replace the carriage assembly, if you can find one. these printers are aged. hope this helped you.

check the catridges thier must be a mixing up of color when you were refilling the catridges