20 Most Recent KitchenAid KSM500PSER Empire Red Pro 500 Series 5-quart Stand Mixer Questions & Answers


You probably blew out the soft start circuit. You can buy new ones at appliance parts stores if you are handy.

KitchenAid... | Answered on Jul 06, 2012


Hi,

This could be that the motor brushes have not been inserted back in properly. I have added below some links, one for a new set of motor brushes if needed and then a video to help put the motor brushes in correctly.

6778011 KABrushSet KitchenAid Mixer Motor Brush Set (2 x W10380496 brushes) https://secure.kaparts.co.uk/sku/6778011

https://www.youtube.com/watch?v=5YuS3atXR0M
https://www.kaparts.co.uk/Help/KitchenAidHelp/KitchenAidMixerHelp/KitchenAidMotorBrushReplacement/tabid/597/Default.aspx

KitchenAid Food... | Answered on Aug 29, 2019


Without knowing which model mixer you have I cannot be specific as there are 5qt models with very different motors. Parts are available and the mixer can be fixed. Doing it yourself makes it much more affordable.

Service Manuals covering the two types can be found at:

Professional 5/6 quart:
http://ep.yimg.com/ty/cdn/mendingshed/kitchenaid6qtservicemanual.pdf

4.5/5 quart:
http://www.kitchenaidparts.eu/documents/pdf/service-manual/classic-svc-manual-new-email-version.pdf

KitchenAid Food... | Answered on Jul 30, 2019


The adjustment procedure is the same and there are springs on the two adjustment bolts. Thereafter, things are very different on the K45.
No speed or torque can be caused by:
1. Bad brushes, or most likely
2. A bad resistor. There are three wires on the resistor. It should read 190 ohms (or there about) across the red and white wires and 95 ohms (or there about) across the black wire and either of the other two.
3. A bad field coil (stator).
4. A bad armature.

A replacement resistor, field core, and armature are extremely difficult to find.

The Service Manual for the K45 and K5A can be found in the files section of WACEM, you just have to sign up to the site:
http://groups.yahoo.com/group/WACEM/

Look for "K5-A, K45 Original Service Manual"


KitchenAid Food... | Answered on Jul 30, 2019


Hi,

By the sounds of it, it looks like you need to adjust your head height. I have added a link below for a video that I think may be able to help you.

https://www.youtube.com/watch?v=bmg8SVldZbs

https://www.kaparts.co.uk/Help/KitchenAidHelp/KitchenAidMixerHelp/KitchenAidAdjustingHeadHeightonBowlLift/tabid/617/Default.aspx

KitchenAid Food... | Answered on Jul 30, 2019


You need a "step Down Transformer" Available on ebay for about $10-$11 see this link https://www.ebay.com/itm/1600W-WATT-220-TO-110-VOLT-TRAVEL-POWER-VOLTAGE-CONVERTER-TRANSFORMER-STEP-DOWN/261271470822?epid=2280961078&_trkparms=ispr%3D1&hash=item3cd4fe42e6:g:uyYAAOSwWV9bPnrq&enc=AQADAAAB8KX%2FKt4E1xf3SDqEdBclaYb3BEV2goiLGFm8pFHXtqqWxpi8UuZ%2B1UmMICagX0mPwzYtCPZLcL0E6Vaah6ZHw722DadNzkh3SM4MH25CRSPyDz9KvizBus75NMrUzhlRLp%2B4V42jC8hHgHYIYx%2B%2F4ycoFIijohPaTQWlPWqQoiUUUNXGfcFmCpcoSSrOtf3PVZcoJ9puUxTsrWPljut5U1XkLTUpfC8GRbje9eRdiyaqM1czASyOWZZgzA57iczV5z3vANeoEC%2BNacVC7bZrYUq5aG3%2F%2FawiBxNf8TwriwXCOw4nCe1FY2tLmRo1wBhjzLcjKTSoA9NXOgfP9yx2GAHB0aImAG6lwuD1Gjsbujapr0tOx303NO4%2FGDIjh23zBM2fFEjQ2lGE4u18hjWq90SC6CeIR6MRzjQmQFq0b%2BCQhZ966xg8sO6%2FP5M15emZQZPI4Wuwx6hC%2FWdQTFVmAkRx5XK1ZrG1qEUEGpPaD1FfdbI0tdiajTnoGtyj%2BYHYMLv7LJIQy8LPkNOtVsM4s4wNyFX29hZBcd90%2BBD9nVBT5XxRvvRld9N6uirS7H1399hftHO5SQD%2F44k8oA6tIY8fkYHruTeGLpXXjdFSuaWZZIJ0ehjAYwCMW6mHoymA2EJQOmGfV1RnrN%2BpaghdG54%3D&checksum=26127147082247fa4391f0f146d69550a6c6cdd31f82

https://www.6ya.com/callphilipforhelp

KitchenAid Food... | Answered on Jul 12, 2019


Hi,

I have added a help video below which will help you to adjust your head height on your mixer:
http://www.kaparts.co.uk/Help/KitchenAidHelp/KitchenAidMixerHelp/KitchenAidAdjustingHeadHeightonBowlLift/tabid/617/Default.aspx

I hope this helps!

KitchenAid Food... | Answered on Jun 27, 2019


Hi,

I have added a help link below which may help you stop your KitchenAid from bobbing:
http://www.kaparts.co.uk/Help/KitchenAidHelp/KitchenAidMixerHelp/HeadofMixerBouncingorWobbling/tabid/659/Default.aspx

I hope this helps!!

KitchenAid Food... | Answered on Jun 27, 2019


Hiya,

It seems from your question that your hinge pin may be loose and this is why the head keeps shaking. Please see the link below for a help video on your hinge pin:
http://www.kaparts.co.uk/Help/KitchenAidHelp/KitchenAidMixerHelp/HowtoremoveyourhingepinfromyourKitchenAid/tabid/637/Default.aspx

http://www.kaparts.co.uk/Help/KitchenAidHelp/KitchenAidMixerHelp/KAPartsSuperHingePinforKitchenAidMixers/tabid/599/Default.aspx

I have added below our super hinge pin link if you are interesting in purchasing one:
KA3009 KitchenAid Tilt Head Mixer Super Hinge Pin Upgrade Kit https://secure.kaparts.co.uk/sku/KA3009

I hope this helps you!

KitchenAid Food... | Answered on May 21, 2019


This sounds like an issue of beater to bowl adjustment, which can come out of alignment naturally over time and with use of the machine.

If the flat beater is striking the bottom of your bowl, this may cause the locking mechanism to loosen and may cause the mixing head to "bounce" during use.

Your Use and Care Guide will cover the "beater to bowl adjustment," which you can do at home in a few minutes with a flathead screwdriver.

KitchenAid Food... | Answered on May 16, 2019


Bucksmom, Sorry to hear you mixer is 'leaking'... I hate it when that happens. You don't mention how old or what model your KA mixer is? I assume you mean the band around your mixer with the Kitchenaid logo, when you say 'kitchen aid ring.
Your mixer does have an internal gear mechanism (transmission if you will) which converts the electric motors rotation into the mixer rotation and those gears are located within the mixer. The gears were lubricated at the factory, but depending on the age of your mixer and how it is used, it is possible that the grease has leaked beyond the gasket and that is what you are seeing now.
It is possible to disassemble the mixer to determine where the grease is coming from and troubleshoot if anything else might be wrong within the transmission.
Hopefully the leakage is not getting into your food being mixed. Kitchenaid Grease should be 'food grade' grease, but you still don't want to ingest it.
I hope this helps... Howard, Burke, VA

KitchenAid Food... | Answered on May 16, 2019


Did you buy it new? If so, use the warranty, just call their customer service and they'll.help you out!
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KitchenAid Food... | Answered on Mar 31, 2019


Unfortunately, this happens a bit. See the Service Manual which will show its replacement:

http://ep.yimg.com/ty/cdn/mendingshed/kitchenaid6qtservicemanual.pdf

KitchenAid Food... | Answered on Mar 28, 2019

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