20 Most Recent Canon MultiPASS MP390 All-In-One InkJet Printer - Page 7 Questions & Answers

Hi there

Ok I have put a MP-Tools in my website for you to try out this tools are for reseting your inks plus it can do much more.

Click on the link to download it.

Click Link = http://www.4all2sell.com/reset-tools/MPTool.exe

All I ask is please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

All files on my website are only there for a limited time

It is require servicing if you can open the cover and apply some lubricant oil on the steel rod it will fix the problem otherwise show it service center.
Hope this helps. Please rate my response.
Thanks.
Have a good day.

You probally have a piece of paper blocked by a sensor.
Adjust the paper thickness to max manually, remove all cartridges and then try to carefully insert the a letter size piece of cardstock into the paper feed till it comes out fully. After that step unplug the printer for 5 min and then plug in back in with all ink carts in place.

My dear A. R. Corso,

I want to help you solve this problem. Please stick with me to the end ... keep reading even when you don't want to. And, if I am to help you, you MUST follow my advice. If you are unwilling to do that, please reject this answer at once - do not read any further - if you are not going to cooperate with me in solving your problem.

This is the FIRST time I have seen your problem. Concerning being charged for 'alleged solutions', if you ask a pay question, you must expect to pay for a answer that is acceptable to you. Please review the terms of service page associated with this web site. http://www.fixya.com/terms Also be aware the folks who wait here for questions are all volunteers, whether they answer paid questions or free questions, all are volunteers who have demonstrated some kind of competence in what ever topic is being discussed. I am a new kid here, I have answered about 3000 questions. Some who work here are working on their second 10,000th question. Just because you ask a question is no sign that who ever picks it up has any relationship with you or any other person posting questions here. I am not able to see any of the other conversations you may or may not have had with others.

Now then, it seems several people here and maybe elsewhere have indicated to you the product is defective. We are good here but not magicians. We are not looking at your product. If someone with expertise told you it is defective, why are you asking again?

If you have a issue with Canon (is this device still under warranty) you must take that up with them. If it is under warranty, DO NOT OPEN THE DEVICE. I don't know what Canon's business model looks like with this or any other Canon product line. Your comment doesn't belong in this conversation. It provides no logic to the present issue. You are at FixYa.com, a place where folks come to ask questions about how to fix things. I have no relationship with other sites concerning the recommendations or suggestions I make here. I make no $ referring you to others. If you accept my answer, I do stand to make a small % of what you will ultimately pay for my answer - and that will be paid in about 2 months. So where is the incentive to try to lead you astray? There is none.

You state your Dell computer is running the Vista operating system. Is your Canon ip 3600 compatible with this operating system? If you are not sure, please check the windows COMPATIBILITY (hardware and software) listing found at: http://www.microsoft.com/windows/compatibility/en-us/default.aspx

If your device is listed, you are in great shape. BE AWARE, YOUR DEVICE MAY BE NEWER THAN THE VISTA COMPATIBILITY LIST AND THEREBY NOT BE LISTED. I have no idea when this device was built nor for what market nor what platform. If it is listed, check for any special considerations that Microsoft wants you to be aware of.

If it is not listed, please go to www.canon.com/support and make sure you have the very latest of drivers and patches for your device.

While you are at it - is your Vista software up to date? You have installed the latest Microsoft updates to your Dell computer? If not, fix it now.

One more place to look is Dell - has Dell come out with any updates for your model computer that you have not installed?

A few more questions and I will await your response. Has this device ever worked on your computer? Do you have the original software that came with it? Have you installed any other hardware on your computer? Did the printer work before and after this change? Are you on a home or office network? Was your printer properly setup to start with? Have you performed any maintenance on the printer? Print head cleaning or alignment procedures?

What specifically are your complaints about the copy function? Same question on Fax function? Normally, I would expect COPY and FAX to be stand alone functions (you don't need your printer to run these features). What is going on?

Ok ... that's it for me. Now it is time for you to go to work.

I am sorry you are having difficulty with your hardware and I am sorry you had trouble here at FixYa.com. Speaking for myself (one of probably 3500 or more "experts") I try my best to see that I provide quality answers in both the free section as well as the pay section. I don't necessarily provide sexy or techie or exotic answers. I think the simple approach is the best approach. If we need sexy later ... well, I don't want to go to far down that road. I hope you are picking up what I am putting down.

Thanks for sticking it out ... thanks for your interest in FixYa.com

Hi,
Problem you are facing is due to defective logic board of the printer which actually controls the printer's function repairing or replacing the board will resolve the issue but logic boards are too much costly.So take a full estimate before giving it in a service center.

Hi there this may help you
I have put a PDF files on my website for you to download.

Just click on the links it will download for you.
It got all you need to know in this file.
You can read it on site and print it strait off the website or save it to your PC then print it out.

Click LINK= http://www.4all2sell.com/pdf/Cano-iP1300-iP1700-Manual.pdf

You will need a adobe reader to see this file If you not got an Pdf reader you can download it off this link free.
http://www.adobe.com/products/reader/

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Hi there ok Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.
And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

You may have used a template to make a resume. I am assuming you use Microsoft word to do your assignment. If that is the case, you start with a blank sheet of paper. For example,If you would like to have rows and columns, click on table then insert rows or columns and use tab button to move from one column to other. Basically, in the absence of a template you need to do your own design of the page.
Even after that you need to check how the printer is going to print it. To do that, Click on file. Scroll down to print preview. Click on that. When the page opens it will show how exactly the printer is going to print. (You may notice some lines you had on the original document is missing in the new view) If what you see is not what you need, then make necessary changes in the original document. For example borders on table properties. Once done, come back to preview.

I have found the drivers here.
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=334&modelid=9722

There is a "Trough" sort of, Under the park/rest area where the print head stays when not in use, or Parked. This holds a any excess ink that comes out of the cartridge. This needs to be removed and cleaned. according to the manual. This message is now stating the obvious. :)

Try to print a test print using printer itself. That can do using printer buttons. If the same printout comes blank, Your printers ink cartridges are empty or dry. Replace them and see results..

I have one suggestion for you, please follow the instructions below:
1) Turn on the printer; take out the cartridges and shake them
2) Turn off the printer for a few minutes
3) Turn on the printer, when it says "insert inks", and then insert the compatible cartridges one by one, making sure the cartridges are sitting completely in the slots.

Cause: The printer's internal unit has malfunctioned.
Solution: (1) Remove the jammed paper. (Check the paper edge sensor is OFF.)
(2) Press the [OK] key.
(3) Reinstall the printhead.
(4) Turn the power off and on.
(5) Check the service error code and refer to an appropriate solution.

It's a long process, you first need to order the absorber, take apart the entire printer. The absorber covers the whole bottom of the printer and you lift out the printer to replace. Then you need the code to access the service mode to reset the counter.

Hi, power on and gently raise the printer head up from the available space at front you will see the ink cartridges moving to the center, now disconnect the printer from AC source and gently remove the cartridge due to be replaced, lock the lid back and raise the head of the printer down, power on, and perform cartridge alignment for effective use.

I wish you best of luck.

Hi, i suspect the ink you bought is not compatible with the printer, try print test page and see what happens.if it is still blank,then, change the ink cartridge.

Compliment and wish you best of luck.

There are many things that can cause that, the error number is listed with the NG code. Could be the fax on the other end not responding, bad phone connection, improper setup like the setting for pulse and tone dialing. or using a digital phone line instead of analog.

this happens when the gears are worn out or the carriage belt (the belt that moves the cartridge carriage) is broken.to fix this issue the printer should be opened and the gears and belt should be checked and if necessary the faulty belt or gear should be replaced. its a very common problem.in most cases it happens when the carriage belt is broken.
This will help. Thanks please keep updated.please do rate the solution positively .thank you for using fixya

I think the cartridge did not contain the red colors in the mixture when producing it, so all you need to do now is to get another cartridge that will contain the red colors.

When you Look at the cartridge leaf very well, you will see the colors the cartridge contain.

I wish you best of luck