Hi ...
There are situations when fax interrupts the telephone conversation. The possible cause of this issue is Remote RX feature on MP 780. There are 3 possible solutions to these problems which are listed below:
I) Change Remote RX ID on MP780
- Confirm the <Fax> button light is lit. If the light is not lit, press the <Fax> button.
- Press <Menu> button. [RECEIVE MODE] will appear on the display.
- Press < (left arrow) or > (right arrow) to select [RX SETTINGS].
- Press <OK>. [ECM RX] will appear.
- Press the < (left arrow) or > (right arrow) to select [REMOTE RX].
- Press <OK> twice. The current Remote RX ID number will appear.
- Press < or > to select the desired Remote RX ID number. The options are from 00 to 99.
- Alternatively, you can press the numeric keypad to select the number.
- For example, to select [38], press <3> and then press <8>.
- Press <OK>.
- Press <Stop/Reset> to return to standby mode (date and receive mode will appear).
II) Turn off Remote RX on MP780
- Confirm the <Fax> button light is lit. If the light is not lit, press the <Fax> button.
- Press <Menu> button. [RECEIVE MODE] will appear on the display.
- Press < (left arrow) or > (right arrow) to select [RX SETTINGS].
- Press <OK>. [ECM RX] will appear.
- Press the < (left arrow) or > (right arrow) to select [REMOTE RX].
- Press <OK>. The current Remote RX option [ON] will appear.
- Press < or > to select [OFF].
- Press <OK>.
- Press <Stop/Reset> to return to standby mode (date and receive mode will appear).
III) Choosing a receive mode MP780
If you want to receive only faxes automatically with your machine, or you have a dedicated telephone line for fax use only:
- Select [FAX ONLY MODE].
When you receive a fax call: The machine will receive the fax automatically.
When you receive a voice call: You will not be able to answer the call.
If you receive mainly voice calls and sometimes faxes, or you want to receive faxes manually:
- Select [MANUAL MODE].
When you receive a fax call: The telephone will ring. Pick up the handset and if you hear a beep, press <Black> or <Color> on the machine to receive the fax.
When you receive a voice call: The telephone will ring. Pick up the handset to answer the call.
For remote receiving: If you are far from your machine, dial 25 (the remote receiving ID) on your telephone to receive faxes. (Telephone being used, such as a base station for a cordless phone, must be connected through the MP780 for the remote receiving function to work.)
If you want to receive voice messages on your answering machine and receive faxes automatically:
- Select [ANS.MACHINE MODE].
When you receive a fax call: First the answering machine connected to your MP780 will respond to an incoming call, and then the MP780 will receive faxes automatically.
When you receive a voice call: The answering machine connected to your MP780 will respond to an incoming call.
If you want to receive faxes automatically as well as voice calls:
- Select [FAX/TEL AUTO SW].
When you receive a fax call: The machine will receive the fax automatically.
When you receive a voice call: The machine will ring. Pick up the handset to answer the call.
If you have subscribed to a Distinctive Ring Pattern Detection (DRPD) Service with your telephone company (US only):
- Select [DRPD].
When you receive a fax call: The machine will ring according to the ring pattern you have chosen and receive the fax automatically.
When you receive a voice call: The machine will ring according to the ring pattern you have chosen. Pick up the handset to answer the call.
Dont' forget to vote if this helps .... Cheers :)
