20 Most Recent Canon DR-2050C Path-Through Scanner - Page 3 Questions & Answers

Check your brightness setting for backside. Ideally keep it automatic, else you can manually choose the right brightness.
S. Mohan

please check the resolution it may happen higher the resoulation time take for scanning is more.

if problem persists then please change photo IC

yes that is the problem

after scanning front and back are black

everthing work except no picuture

Your rubber rollers may have worn out. Try cleaning them thoroughly with a damp cloth then try, If it appears there is nogrip, u need to replace them.
S. Mohan, India

I suggest to go to the manufacturers website and get the downloads from there. If that's where you went and they said you needed to download the previous one first. Do it and then update it. Safest way to do it with less problems.

First check if the driver is installed. Then install CapturePerfect and select proper settings. If the background is dark, select 'Auto' else select an appropriate contrast level. Uncheck multipage so that you will know the pages scanned. If there is no response from the scanner, run Scandisk and try. Also try connecting the scanner to another systems and eliminate if the scanner/Operating system is faulty. If required reinstall OS.
S. Mohan

If the scanner is scanning but stops after a few pages either it could be because of a) There is insufficient disk space (you need to delete unwanted files or direct the comp to store whre there is space) or b) the rubber rollers are not able to separate pages and feed the papers for scanning.(You need to change the rollers)

I finally solved my problem. Now it works like new.

Cause:

- The spring that returns the next sheet detector (small black plastic rocker arm between the two rollers on the back side) came off. So the scanner cannot detect transition from one page to the next. This spring is located inside the device and you cannot fix it from the outside.
- You know if you have this problem if you don't hear a "click" sound after each page is scanned. Without the spring attached the rocker will not return on every page. When it doesn't return the scanner think it is still on the first page and will not scan the next page. The "click" after each page is NORMAL. Without the click is the first sign your spring came off.

Solution (Only recommended for people handy with hardware and the unit is no longer under warranty)

1. Turn off power and unplug the device.
2. Pop off the plastic cover to the back of the scanner
3. Remove the screws that holds the plastic cover to the back.
4. Remove the screw by pushing on the retainer clips. DO NOT loosen any gears or motors.
5. Locate the rocker arm and re-connect the (very small) spring

6. Warning - if the LED light pipe falls out be careful how you put it back. This is a transparent widget at the top to route a LED light to the top of the device to indicate the power on status.

Sorry I didn't take pictures. If this sounds too complicated, send it to Canon for repair. Took me about a day to figure out exactly what was wrong and how to disassemble the scanner to fix it.

Good luck.

Ive had this problem as well, and usually restarting the computer fixes the issue. im guessing that you have already tried that, but just incase ill suggest it. You can also go into device manager and remove it, and then use the software disk, reinstall.

Make sure light does not shine directly on top of the scanner, if light goes in, you will still get lines...
Also: Try aligning the paper on the corner where the arrows are, and close the feeder guides.

i want the driver for canon dr-2050c

If the line appears in the same location, it is definitely dust sticking to the glass. How thick is it? If it is thick, it may be because of an LED failed to glow, but this is etremely rare. If you are getting line in Duplex mode and not in simplex mode, it is on the second scanning module! Try cleaning with Isopropyl Alcohol (IPA). If you have been scanning old documents which tend to break like biscuit or get powdery, a speck can enter into the scanning area and create trouble.

S. Mohan

Fan the paper and try less pages.

Do you get an error message after the first scanned image? If not, check your software settings to see if you have the option of single page /multipage scanning. Some software lets the customer choose a single page scan when the SCAN button is pressed.

Check the "Feed Select Lever" to make sure it is in mutifeed position. If not, it will grab all of the docs at once.

In the software, select 'multipage' option. (Check this box). The output will be collated and provided to you as a single file.

S. Mohan

This has something to do the brightness chosen. In the manual mode, if you choose a dark output, the output will have tis area also; if you choose, lighter output, it will omit. In the auto scan mode, the scanner decides what is the best output.

S. Mohan

ring pepsi direct on the phone but I doubt it as it is a popular drink

It sounds like you diagnosed it. The tray "paper detect sensor" thinks it has paper in it, and if it doesn't have paper in it...there's a problem with the sensor. Take the tray off and inspect the sensor. Blow out around the sensor and it's PCB and make sure it is not out of position. Check the sensor lens for anything blocking it, and retest. If it still shows always on, then replace the sensor. Press the "count only" button to illuminate it, and press the "start" button. If the scanner works properly (tray lifts, pulls paper through the scanner, and counts it)...well then you have software or connectivity issue. Hope that helps, Scan-R-Store Scan Store provides service and maintenance contracts on all Canon Fujitsu...