20 Most Recent Dell A920 InkJet Printer - Page 3 Questions & Answers

I have(had) the same problem using the Dell A920 printer on a Dell compunter running XP. After spending a hour trying to find a solution on the internet, I finally found a solution on my own. When ready to print a envelope. Go to File/Print Click Properties button In lower right hand corner, check "Print Color Image in Black and White" box Click OK button Click OK in print pop up When finished, repeat to uncheck "Print Color Image in Black and White" box to allow for color printing.

i can not get the scanner to work. is there another drive i need

try Using the HP Print Diagnostic Utility in Windows - HP Customer Care (United States - English).

,if you need more help, post or thumbs back.

Have you tried running cleaning the nozzles using the software? Here is a link on how to do it:

http://support.dell.com/support/edocs/systems/A920/a920en1.pdf

just checking that you also removed any "tape" that might have been on the ink cartridges prior to installing them?

Yes, it's a hardware problem - the onboard processor can't process the data streams no matter its sources : pc/USB or scanner. .
No, it's not a reset problem, and no, a software patch can't fix a hardware defect.
Yes, you need a new printer, this one is dead.

hi Dan

if its anew printer , it would have come with a CDROM driver and a large sheet (11x17 inch) of the steps to take to install it

if its not new, get the CD driver for it , if you dont have it download from dell support site www.dell.com -- all you need to do is install the driver, then follow the isntructions -- make sure you have the USB cable and power cord

if this hekped you, please leave positive feedback

Indeed, there are no windows 7 drivers for your printer. There is one possibility for your printer to work the previous version drivers. So go at this official link and download the windows xp and windows vista 32-bit. In case your new computer is 64-bit, download the windows vista 64-bit drivers. Try to install any of these drivers. In case of reporting an error at the installation try another one. In case of all failed, do this. Select one of the drivers (e.g. for windows xp), right click on it and choose to run in compatibility mode for windows xp, click apply , ok. Retry the installation now with driver. In case of fail again, try with another driver (vista), set compatibility mode for vista and try the installation again. If all these (9 in total) combinations failed, sorry to said, but you have to buy a new printer; at least we did our best.

In case of a problem or clarification, don't hesitate to post me a reply before rejecting my answer.
If you are satisfied, accept my solution.

Thanks and regards
Please kindly rate this solution
Stelios
direct FixYa link: http://www.fixya.com/users/technical114

Hi current this printer is not compatible with windows 7 so you wont get any official driver which would make it work on windows 7

However there are some alternative that you can try to solve the problem before buying a new compatible printer

Download driver for windows vista from the following dell website

http://support.dell.com/support/downloads/driverslist.aspx?os=WLH&catid=-1&dateid=-1&impid=-1&osl=EN&typeid=-1&formatid=-1&servicetag=&SystemID=PRN_ALL_A920&hidos=WW1&hidlang=en&TabIndex=&scanSupported=True&scanConsent=False

Save it on to your desktop and then right click on it (do not double click to run or execute it)

Click on properties...then click the tab for Compatiblity and then check the box Run thu=is program in compatiblity mode for..select the drop down for windows vista

Then execute the program...if you are able to install and run it without an error it will solve the problem...else only option is to buy a new printer

From the Manual:

1 Make sure the printer is on.
2 Lift the printer (scanner unit) until the scanner support keeps it open. The ink cartridge carrier moves and stops at the loading position unless the printer is busy.
3 Squeeze the tabs on the cartridge lids, and then lift the lids.
4 Remove the old cartridges. Store them in an air-tight container or dispose of them.
5 If you are installing new cartridges, remove the stickers and tape from the bottom of the cartridges.

NOTICE: Do not touch the gold contact area on the cartridges.
6 Insert the new cartridges. Make sure the color ink cartridge is secure in the left carrier
and the black cartridge is secure in the right carrier, and then snap the lids closed.
7 Lift the printer (scanner unit) and push the scanner support back while lowering the printer (scanner unit) until it is closed.

In order to replace the cartriage, please follow the steps below:
1 Keep the printer on.
2 Lift the printer (scanner unit) until the scanner support keeps it open.
The ink cartridge carrier moves and stops at the loading position unless the printer is
busy.
3 Squeeze the tabs on the cartridge lids, and then lift the lids.
4 Remove the old cartridges.
5 If you are installing new cartridges, remove the stickers and tape from the bottom of
the cartridges.
6 Insert the new cartridges. Make sure the color ink cartridge is secure in the left carrier
and the black cartridge is secure in the right carrier, and then snap the lids closed.
7 Lift the printer (scanner unit) and push the scanner support back while lowering the
printer (scanner unit) until it is closed.

More than likely you have a problem with your printhead not your cartridge but no genuine cartridges cause the most problems. It either dries out, clogs up or a piece of jammed paper gets stuck on the printhead.
Try a few print head deep cleanings if that does not help then you could try soaking the print head in a shallow plate of hot distilled water. Soak the tip of the print head only in no more than 1/8th to 1/4 inch of water.
Clean nozzles.
try another black ink if it is work in it. if no available ink then, try to soak the ink pin onto the lukewarm water for 30 seconds and wipe it out until dry and then insert it back to the ink holder.
Otherwise the printhead requires replacement

ensure all cables are securely in place.

The latest drivers for your device and operating system can be found here-

http://support.dell.com/support/downloads/index.aspx?c=us&l=en&s=gen&~ck=anavml


Install driver, if the problem persists reply with any error messages or

additional information.

//javaftper

Hi,

This device is not compatible with WINDOWS 7.

the image is taken from microsoft website for your reference
Thanx

hi

there wil be an option in the programme of the printer for scanning. jus click on it and it wil scan the content

Check if you have enough ink. Where does the printer head move to when you open the compartment(that if it has a head indicator).
flashing in this instance idicate that there is a problem with your ink.

You can use a soft, preferably lint-free, cloth with alcohol, just let it dry thoroughly. Don't try to clean the ink-nozzles, since they damage easily (although sometimes it works as a last resort). You turn it on, lift the scanner lid and bed, and the cartridges will settle to the middle. Unclip them, take the cartridge out, and you will see the copper dotted heads. Good luck, and hope this helps.

Try reseating the power connectors, ink cartridges and USB cables and see if that changes anything; if no help, that would mean a failure or damaged internal parts, the only solution for that is contacting your supplier.

Hi,

To scan a photograph using Dell A920 printer, kindly use these steps:

1. Place your photo on the scanner glass.
a) Open the top cover.
b) Place the photo you want to copy face down on the scanner glass.
NOTE: Make sure the upper left corner of the front of the photo aligns with the arrow.
c Close the scanner lid to avoid dark edges.

2. Open the Dell All-In-One Center.
To access the Dell All-In-One Center, click Start, select Programs, then select Dell Printers > Dell AIO Printer A920 > Dell All-In-One Center.
The All-In-One Main page appears.
Now select the settings (type of image, program to send the scanned image to)

3. Click Preview Now.

4. Adjust the dotted lines to fit around the portion of the image you want to print.

5. Select your scan destination from the drop-down box.

6. When you are finished customizing your image, click Scan Now.

7. When your document has finished processing, it will open the program you chose to send the image to.

For more details, you can download the instruction manual by clicking this link

Hope this solves your problem. Thanks for using FixYa