20 Most Recent Dell A960 All-In-One InkJet Printer Questions & Answers


The issue usually occurs if you are using windows xp drivers on a vista machine. It's strange that the error does not come up when printing from internet explorer 7.0.

There is a file on support.dell.com that you can run to remove any xp drivers and then run the vista installation file. that should take care of these error messages from the operating system.

you can copy and paste the following links to download and run the files :

Patch file to remove xp drivers:
http://support.dell.com/support/topics/global.aspx/support/downloads/en/downloads_splash?c=us&l=en&s=gen&~mode=popup&file=224499

Driver for vista
http://support.dell.com/support/topics/global.aspx/support/downloads/en/downloads_splash?c=us&l=en&s=gen&~mode=popup&file=203951

Dell A960... | Answered on Nov 10, 2018


AbdelRhman Hashem,
You can click the link below to download the online users manual for information on the automatic feeder. For information on creating a PDF you may need to refer to the PDF program help file or user manual.
http://dell.to/1PuLpFK
Thank You,
Dell-Jesse L
Dell Social Media and Communities

Dell A960... | Answered on Dec 29, 2015


Q-tips and alcohol clean surface of cartridge and the well it sits in. Youtube may have video on this.

Dell A960... | Answered on Mar 18, 2015


Here is the Manual for the printer

Product Support Dell US
You need to set up the printer as on page 49 to automatically print faxes.

Dell A960... | Answered on Mar 05, 2015


Try unplugging for a little while to reset. Also see if there is a power button. Press and hold

Dell A960... | Answered on Oct 18, 2013


A lot of inkjet printer manufacturers make you purchase their ink cartridges by installing a chip in the cartridges so when the cartridge is empty it cannot be reused by filling the cartridge.

Dell A960... | Answered on Jan 29, 2013


Dell A960 All-In-One InkJet Printer
Error 0502 and 0504
Hi there

On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a Kleenex and the problem seems to go away.
Somehow it presents a drag on the cartridges and causes an error.
Myself I would put a little bit of oil after on a cloth and wipe along the bar.

Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Dell A960... | Answered on Oct 29, 2012


Hi there Error 50c
ok ok try see if this works
Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

1) Press Power to turn the printer off.

2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.

3) Turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

4) Remove the color ink cartridge.

5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.

If the error message does not display, repeat steps 1–3 and then go to step 6.

6) Reinstall the color cartridge and remove the black ink cartridge.

7) Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the color cartridge with a new
color cartridge.
If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges.
8) Lower the printer (scanner unit) until it is completely closed.

If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

You may have to buy a new cartrige.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Dell A960... | Answered on Oct 28, 2012


Darryl - lift up the top part of the scanner body (the silver part should separate from the black base) and let the kick-stand support the top part. Then look underneath the top part; there'll be a green tab sticking down from the top. If you look closely, you'll see little icons next to it that look like padlocks, one in an unlocked position and one in a locked position. Push the green tab away from you so that it lines up with the unlocked padlock, and that should do the trick.

Dell A960... | Answered on Jul 23, 2012


use isopropyl or" petrol & last time some heating.

Dell A960... | Answered on May 30, 2012


Hi there
Can only try this
On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a Kleenex and the problem seems to go away.
Somehow it presents a drag on the cartridges and causes an error.
Myself I would put a little bit of oil after on a cloth and wipe along the bar.

Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Dell A960... | Answered on May 04, 2012


Hi Susan,
Please note that your printer cannot receive soft copy faxes,it can only send them.
Click here for the manual downloads in pdf format.

Hope this helps.Thanks!

Dell A960... | Answered on Nov 08, 2011


If not even the test page works then it's a hardware problem with the printing heads. In that case the there is only one thing left to try: put some new cartridges in and see if they work: if they don't then the fault is either in the connection between the cartridge carrier and the mainboard (with the thin flat cable on the side) or with the processor on the mainboard.
You will have to dismantle the printer completely and check the cable for damage and reseat it; then look at the mainboard for signs of damage - use this opportunity to do a full cleanup. If even after this the printer is still not working then the processor on the mainboard is defective - the printer is dead, time for a new one.

Dell A960... | Answered on Sep 19, 2011

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