20 Most Recent Epson Perfection 4870 PHOTO Scanner Questions & Answers

Open Epson Scan and select Professional Mode. Turn off the Auto Thumbnail option which if it is not on the main page then check the small drop down menus next to the Scan/Preview options. Once that is off do a preview and the in the preview window manually draw a marquee around the area you need.

please try to repair the operating system or reinstall the operating system then try the driver again

Unfortunately, cleaning dirt or debris from under the glass requires disassembly of the scanner and must be done by an Authorized Epson Servicer. Please refer to the Epson Customer Care Centers. if its still within the warranty period call epson.

Kindly check out the URL and you will get the driver http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid=28461&infoType=Downloads

try here Welcome to Epson Support for the

Yes I think it is time for new scanner . Hope this helps

I am sure the original poster will have probably replaced the unit by now but I just had a similar problem with my Epson Perfection 2480 Photo scanner so I think it is still worth posting the solution in case other people hit this problem in the future. All I had to do was put the switch underneath the scanner to the "unlocked" position and then reboot the unit. Hey presto it burst back into life. It's annoying to see that the manual seems to suggest that the red light means the unit is "dead" !

Troubleshooting Paper Reversal in Printers: *Confirm that options related to paper handling are set correctly by checking for specific buttons or switches that relate to paper handling or reversing. *Ensure that paper is loaded properly to avoid feeding problems. *Remove any dust, particles, or paper remnants from the rollers, as they can impede paper flow. *If other measures fail, reset the printer to its initial settings to resolve potential software glitches.