20 Most Recent Dyson DC11 All Floors Bagless Canister Cyclonic Vacuum Questions & Answers

There is obviously a way, but i wouldn't recommend it. Take it to a vacuum repair shop and let a professional do this. It's not a DIY job

Hi Pat, it's Jack at Dyson. Performance issues are usually simple to resolve. DC11 has two filters - the 2-part pre-filter (the yellow plastic outer casing the the blue foam inner section) should be washed at least once every three months. The post-filter is engineered to last the lifetime of the machine without maintenance or replacement. If you have washed the post-filter, unfortunately this may have caused damage and we would recommend replacing it. It sounds as if your machine has a blockage somewhere in the floor tool, wand or hose. To locate and remove this please follow the steps shown in our online support guide: http://www.dyson.com/support/dc11/dc11-sy-allergy/using-my-dyson-list/redirect-to-dc11filterwashvid/dc11filterwashvid/flo-dc11-gen-blockage-procedure6 If you'd like some further advice from our experts after you've given this a try, please call us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi Susan, it's Jack at Dyson. I'm sorry to hear you're having difficulty with your DC11's wand. It's important to make sure each section is extended fully - you should here the clips 'click' as they lock. If it doesn't seem to do this, it's worth checking to make sure none of the clips have been damaged in any way. If you can see damage, it may be necessary to replace the wand - you can order spares directly from www.dyson.com If you'd like some further help with this, you can reach our experts directly by calling the Dyson customer Helpline. Our numbers are 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA). Best wishes, Jack Dyson Online Customer Support www.dyson.com

Dyson DC11 power head bar turns and vacuums but the head screams! What is wrong?

this link is the manualhttp://media.dyson.com/downloads/generic/Manuals/dc11_gen_manual.pdf

Hi Andrew, it's Jack at Dyson.With the exception of the sole plate and brush bar, the Turbine head is manufactured as a complete assembly. We wouldn't recommend attempting to dismantle it as we can't guarantee this won't cause damage. You might want to take a look at our Support guide, as it may be possible to resolve the issue with some simple troubleshooting:http://content.dyson.com/support/help.asp?article=342&product=DC11-SY-ALLERGYIf you would like further advice after giving this a try, you can reach our experts directly by emailing [email protected] wishes,JackDyson Online Customer Supportwww.dyson.com

Hi Elizabeth, it's Jack at Dyson.I'm glad to hear you've been in touch already and we're able to resolve the issue under your machine's 5-year guarantee. In most cases, the issue you've described will be caused by something jamming the brush bar. It can usually be resolved by clearing the brush bar of any debris, threads or hair, and checking the Motorhead for any obstructions, as shown in the video below.If you'd like further help and advice with your machine at any point, please get in touch with us.Best wishes,JackDyson Online Customer Supporthttp://www.dyson.com

this link is for the DC08 it mite give you some ideashttp://www.youtube.com/watch?v=sB7kIL6SGiYthis link is for the manual DC11http://media.dyson.com/downloads/generic/Manuals/dc11_gen_manual.pdf

this link is for the manualhttp://media.dyson.com/downloads/generic/Manuals/dc11_gen_manual.pdf

Hi Maggie, Alec from VacuumSpot here. There are 3 reasons why the brushes might stop. The first and easiest is to check if the turbo head is set to carpet - there is a selector on the side that also acts as a bit of a filter. It's an obvious one but sometimes overlooked.The second and cause is also easy to fix is if your filters are worn or dirty. You wouldn't notice a marginal drop in suction from day to day but over a year the filters do reduce in performance. Once they wear (I know they are meant to be lifetime but they are not) they just need to be replaced. For the best performance just buy new DC11 filters every couple of years they are cheap and it's worth it. The other thing can be that the roller brush is in need of a good clean. Remove the base plate and pull the rollers out to either side, you will find they simply slip off the shaft with a bit of effort. Clean inside the brushes and also the shaft. Normally you will find a bunch of hair and fluff inside which can slow the roller down. If you clean this and also make sure you have clean filters and the roller still doesn't spin unfortunately the bearings in the head are wearing and the head needs to be replaced as Dyson hides the bearings in a sealed casing forcing you to replace rather than repair. I hope this helps you out. RegardsAlec

make sure it's pluged in to exstention pole secure and switched on

DYSON DC-11 MOTOR REPLACEMENT1. Remove dirt cylinders as normal2. Using large flat screwdriver, remove airway splitter and hose3. Undo 6 Torx screws from top and one at the back under tool holder (Note that 2 front screws are shorter)4. Make sure the screws are completely withdrawn5. From the back, withdraw tool holder section6. Unhook and withdraw hose holder section7. Place large flat screwdriver behind the wheels and forcefully snap them off8. Remove 2 more screws under each wheel9. Cover now lifts off10. Motor pod is now visible. Remove its 4 screws and lift its lid11. Motor can now be lifted out. Disconnect its 2 wires12. Remove the rubber base and transfer to the new motor13. Connect wires, Red to Brown (Live) and Black to Blue (Neutral)14. Make sure motor is correctly fits on its alignment studs in the pod and replace its cover and 4 screws15. Replace top cover of machine, and the 4 screws under the wheels, but no other screws yet16. Turn machine on its side and hammer each wheel back on - take care that no fingers are under wheels while doing this17. Stretch and snap hose holder back into position18. Slide tool holder forward into position19. Replace the 6 screws into top section, and one into tool holder section20. Replace filters, airway splitter and dirt cylinders, and the job is complete :D