We kindly recommend you to please follow this steps to troubleshoot your device.
As a first step, please try a Clear Cache partition
This will remove any temporary files that may be causing the problem, but will not delete your files or settings. Follow this steps provided in this link: http://bit.ly/RAZR-CLEAR
If this steps are not helpful, we recommend you to try a Factory Data Reset on your device. Make sure you back up your files first, since this will be deleting all the information stored on your device. I can recommend you to use the google tools, since they can really help you to back up your pictures, contacts and files.
You can learn more about the usage of this tools by following these links:
Google + Auto Backup: http://bit.ly/GPLUS-BACKUP
Google sync: http://bit.ly/Google-sync
Google Drive: http://bit.ly/Drive-backup
Here I leave you also the steps to do a master reset on your device: http://bit.ly/RAZR-RESET
If after all these steps you still facing the same issue with your device, please do not hesitate to contact our customer service at this link: http://bit.ly/Moto-us
We will be more than glad to help you.