Top 10 Canon PowerShot A75 Digital Camera Questions & Answers

canon does repair it free of charge even after warranty I just sent back my powershot a75 I got almost 3 years ago!! (that stopped taking pictures all I got was some Pink & Black lines across the screen) they even paid for the shipping of both ways!!!

Display went purple with lines then finally died this year, contacted Canon at the link below and they paid all shipping (both ways) in less than 10 days I have the camera back and working like new for $0.00, these guys care about their products and customers. If you have this issue contact them and they will handle it right.

http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&keycode=2112&fcategoryid=221&modelid=9828

From the Canon Website: Issue: The LCD/Electronic Viewfinder will not display an image. Solution: Special information regarding a blank or distorted screen on certain digital camera models Details: [ Hide ] Important Notice About Your Canon Product: It has recently come to our attention that the vendor-supplied CCD image sensors used in this Canon digital camera may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments. Effective immediately, and regardless of warranty status, Canon will repair, free of charge, products exhibiting the above-mentioned malfunction if the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair. U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to [email protected] This information is for residents of the United States of America and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region. We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon products.

I have the same problem with my S21S. A long time ago, I tried to find-out what size SD cards would work on this camera. Since there was NOTHING listed in the specifications, I tried a 4GB card. The camera simply would not recognise it, but worked fine when I returned the 1GB card to it. A few days ago, I popped-in a 2GB card to see if that would work. The camera seemed to accept it, and created a directory on it, but this is when my screen went blank. the only thing that is constantly present is a small hand symbol. The stored images can be displayed, and the menus work... I think its locked-up. Is there an "all reset" button, or sequence somewhere? TIA!

Yes they'll fix this for free, see:
http://camerarepair.blogspot.com/2007/11/canon-digital-cameras-showing-black.html

Note that Canon should fix this for you free Worldwide. Sorry, but I don't understand French. But here's a starting point for your search for repair help in France:
http://www.canon.fr/Support/index.asp

A large batch of potentially faulty CCD image sensors were installed on a large number of Canon cameras over the space of a few years. The sensors may go bad prematurely with time, especially if you live in humid areas. A big thumbs up to Canon in that they recognized this problem, and are willing to fix your camera for free if it is experiencing CCD problem symptoms, especially for the free shipping and handling both ways :-)

Please note that your camera must be experiencing these symptoms due to a faulty CCD, and not due to other problems. If the problem is due to your dropping the camera, you might be out of luck. Note that they're going to look for dings and dents. They also are not going to repair your camera just to change out the sensor. If your camera is working fine, they don't need to (and won't) fix it.

The list of problem digital still cameras include:
A40, A60, A70, A75, A80, A85, A95, A300, A310, S1 IS, S60, S200, S230, S330, S400, S410, S500, SD100, SD110 (A610 owners, continue to the bottom of this post)

Canon's advisory listing the program's details may be found at:
http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&fcategoryid=225&modelid=13390&keycode=2112&id=29819

You will be directed to call 1-800-828-4040 for further assistance. Make sure you print out the above advisory and have it in hand when speaking to the customer service representative. State the problem you're experiencing with the camera. If for any reason it starts to sound like they want you to pay for shipping or repairs, MAKE SURE that you let them know that you are aware of the advisory for your camera, and quote the following paragraph from the advisory:

"Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair."

You should receive several emails from Canon. One includes a short repair evaluation form that you'll need to include with the camera, along with a free UPS shipping label that you'll print out and tape to the camera's shipping box. In addition to Canon's repair form, make sure you print out a copy of the advisory and include it in the package. Also include a short note stating that you're aware of the advisory, and that you're submitting the camera for free repair as per the advisory. Just drop the box off at any UPS drop off point.

If instead of the above you receive an email that infers that it's your responsibility to arrange shipping and/or pay for the repair, REPLY BACK IMMEDIATELY again quoting the above paragraph from the advisory, and also include the above link to the advisory in your email.

Consider NOT connecting your camera to your computer.


The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.


Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo cataloging program such as Picasa.

More likely one of the spring contacts in the camera that connect to the SD card has become weak causing the problem.

Okey, this can be tricky, but it worked for me.

I have Canon Ixus 60 and Kingston SD 1gb memory card.
After loading set of images on my laptop and putting the card back in to camera, screen displayed "Card Locked!" message.

I did everything to check the common flaws, but still the same message occured.

Material needed:
1 paper clip

The socket for memory card has this tiny detector for sensoring if the card is locked or not (same side as the lock switch on the MC). For some reason it was sticking out from the side. So, little fiddling with paper clip to put the detector back in and another try to put the camera on, everything worked out just fine.

For someone who has little knowledge on computer like me, I usually prefer to getting help with some pro programs, such as asoftech recovery program http://www.asoftech.com/apr/
or u can visit http://www.asoftech.com/recover/ where I find many guides in detail there.
Hope it can help u. Good luck.