20 Most Recent HP Officejet 6500A Plus Wireless e-All-in-One Inkjet Printer, Copy/Fax/Pr Questions & Answers

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HP Officejet 6500A Printer - How to fix General Printer Error


Try this fix if your printer gives you an error code that says "General Printer Error"
Good luck! For All HP Officejet 6500 and 6500A printers:

on Feb 05, 2019 | HP Officejet 6500A Plus Wireless...


You don't say what trouble shooting you've done. So lets start with the basics: 1) make sure your power cable is plugged all the way in from the back of the printer to the power strip. Make sure your power strip is on. (cannot tell you how many times this has been my problem). Make sure the plugs on both sides of the transformer (the black box in the power cable) are plugged all the way in. I'd unplug and replug everything.
2) The power button on this machine is not real obvious. It is to the left and aligned with the top of the control panel screen. I've attached a picture.
3) if that doesn't do anything open the cartridge access panel. The machine should light up, give you an error message on the control panel.
4) if none of these work and you've rechecked your power, I'd take it back to where you purchased it.
a07590f8-1e83-4f4f-a1ef-4926e972e99e.jpg

HP Officejet... | Answered on Jan 30, 2019


If your printer screen is blue and shows and error code, the problem is less likely with the screen. Most likely there is some disconnected wiring or formatter board is bad. The two videos below may help you in this issue.:

HP Officejet... | Answered on Jan 30, 2019


Try removing screen and see if anything has disconnected in the back. Removing screen is easy. See video for instructions:

HP Officejet... | Answered on Jan 30, 2019


Remove the screen and see if it disconnected somewhere. There is really no way to just calibrate it otherwise. See this video on how to remove screen:

HP Officejet... | Answered on Jan 30, 2019


Turn printer on. Lift the entire top of the printer up. The ink cartridge tray will come to the center of the printer. Push the plastic tab of the cartridge you want to replace and lift it up and towards the back.Remove all wrappings on your new cartridge and reverse this procedure to re-install.

HP Officejet... | Answered on Jan 30, 2019


NO but you could and probably should shut it down when not in use.

HP Officejet... | Answered on Oct 17, 2017


This might be the issue.... The paper still has to pass through the magenta even if its not used but being empty it might not register the toner hence not allowing you to print at all.

HP Officejet... | Answered on Jul 05, 2016


buy genuine cartridges next time, mine did same thing when changing them, ok now.

HP Officejet... | Answered on Mar 12, 2016


I would suggest that you use the machines own programme to clean the ink heads

HP Officejet... | Answered on Mar 06, 2016


Have you checked for any paper jams?

If there are no paper jams, remove the loaded paper and separate the pages by "fanning" the paper

If all the above do not work, use a bit of rubbing alcohol on an earbud and clean the pickup points on the paper roller.

HP Officejet... | Answered on Mar 05, 2015


My reply that won't post maybe you can send on:
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/How-do-I-reset-a-general-printer-error-0x61011beb-on-my-HP/td-p/2260611

HP Officejet... | Answered on Feb 19, 2015


Do you mean the error 0x6101bed? This appears to be an error with the printer carriage or the sensors that detect paper in the trays. Unplug the USB cable if you are using that connection before trying the steps below.

Some people have solved the problem by turning off the printer and then removing the photo feed and output trays. Also remove any extras like a duplexer if you have one. Put in a sheet of plain paper. Then turn on the printer and quickly press the Menu button. Find the menu item for printer reports and select print status report (or a similar item). Push the paper gently into the printer pickup until the pickup spool catches the paper. Press Cancel and see if the printer ejects the sheet.

Some people have found that adding a few extra power on/off power cycles (5-6) helps. Then try to to move the print cartridges (gently - do not force anything) while the printer is off. While you are trying to move the print cartridges, check for any foreign objects in the printer. (A small piece of paper can cause the bed error.)

Make sure that the printer is on a firm surface wider than the printer. Pick it up and put it down again to shake things loose inside. At some point, the printer will go into a initialization step if you have solved the internal issue.

If these don't help, it may be that the internal frame and the rail that the printer cartridges ride on is bent. Then the solution is probably to replace the printer.

I hope this helps.

Cindy Wells

HP Officejet... | Answered on Oct 21, 2014


This could be your default print settings telling the printer to use mono all the time. Go into control panel or Devices and Printers, get the printer queue up, or the settings if you can remember where they are (i forgot!), click Printer then click properties. In the option tabs at the top, if it's the correct driver for the printer you should find an option under general called Preferences. Click this and you should find the default settings for the printer including paper sizes and colour/mono printing modes.

Hope this helps?

HP Officejet... | Answered on Oct 15, 2014


Simply turn off your printer and restart it - It will through the paper out

HP Officejet... | Answered on Sep 29, 2014

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