20 Most Recent Xerox 212 Laser Printer - Page 7 Questions & Answers


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Answered in 28 minutes by:
Technician: Colin Vincent

As you probably have an idea it is black toner related as in there is insufficient black toner going onto the drum and the density sensor throws a toner dispenser error as a result. It's not a low toner issue as you said they are new so it has to be a dispenser issue. The toner is taken from the dispenser to the drum via an auger drive which is driven by a motor. Either it is not turning through a fault or more likely it is clogged up with old hardened toner making it bind or preventing insufficient new toner flowing through. (often happens if toner has got damp in storage at some point and it hardens in lumps when it dries)
Because the toner is extremely nasty stuff to breath and servicing the dispenser is messy and requires a toner vac to remove the old toner safely (it has special filters), i strongly recommend you get someone to take a look at the dispenser for you.

Even a technician may not want to repair a fault in the dispenser itself if it is confirmed for the reasons above. They may want to replace the dispenser as a unit.

Xerox Office... | Answered on Jul 24, 2019

It is because of drum failure, especially caused by communication, better to reinstall window and install your driver. It will erase all unnecessary file from the cache.

Xerox Office... | Answered on Jul 24, 2019

You have to get a card to connect it.

Xerox Office... | Answered on Jul 19, 2019


Xerox Office... | Answered on Jul 17, 2019

Hi this is mani please support me my problem workcentr 7345 wil come 024-360 how clear the problem please help 3

Xerox Office... | Answered on Jul 17, 2019

Can you feel any physical heat from the fuser. Sounds like either the thermistor that controls temperature or the lamp failed.

Xerox Office... | Answered on Jul 17, 2019

This was an issue with earlier models and is usually attributed to the "USB" connector on the bottom of the control panel not being attched securely. Note: although the connector is USB, it is NOT hot swappable and will crash the machine if unplugged while the power is on.

Power off the machine. Ensure the cable is securely attached and restart the 7665. Make sure when you turn it off that it is completely off before restarting or you could corrupt the system software.

Xerox Office... | Answered on Jul 17, 2019

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