20 Most Recent Xerox WorkCentre M15i Laser Printer - Page 4 Questions & Answers

When the phone rings, pick up the external handset. When you hear the fax tone come over the line press the Start button and hand up the handset.

: You must be a System Administrator to perform this solution. 1. Press the [Log In / Out] button on the Control Panel. The Login screen will be displayed. 2. Enter the System Administrator userID using the numeric keypad on the Control Panel, or select the [Keyboard] button on the Touch Screen to enter the userID, and then select [Save] on the Touch Screen. 3. If necessary, enter the System Administrator password using the numeric keypad, or select the [Keyboard] button to enter the password, and then select [Save] on the Touch Screen. NOTE: The default userID is 11111, and the default password is x-admin (must be entered in lower case). If the userID and / or password have been forgotten, a service call must be placed. 4. Select [Confirm] on the Touch Screen. The System Administrator Menu screen will be displayed. 5. Select [System Settings] twice. The System Settings screen will be displayed. 6. Select [Network Settings]. The Network Settings screen will be displayed. 7. Select [Protocol Settings]. The Protocol Settings screen will be displayed. 8. Select [TCP/IP - Get IP Address], and then select [Change Settings]. The TCP/IP - Get IP Address screen will be displayed. 9. Select [Manual], and then select [Save]. The Protocol Settings screen will be displayed. 10. Select [TCP/IP - IP Address], and then select [Change Settings]. The TCP/IP - IP Address screen will be displayed. 11. Enter the machines IP Address using the numeric keypad, and then select [Save]. The Protocol Settings screen will be displayed. 12. Select [TCP/IP Subnet Mask], and then select [Change Settings]. The TCP/IP Subnet Mask screen will be displayed. 13. Enter the machines Subnet Mask using the numeric keypad, and then select [Save]. The Protocol Settings screen will be displayed. 14. Select [TCP/IP Gateway Address], and then select [Change Settings]. The TCP/IP Gateway Address screen will be displayed. 15. Enter the machines TCP/IP Gateway Address using the numeric keypad, and then select [Save]. The Protocol Settings screen will be displayed. 16. Select [Close] three times. 17. Select [Exit]. The machine will reboot automatically.

I would check your software version. Several of the older versions had a lot of LDAP problems.
You can print out a system report and find your Firmware level, then go to Xerox.com, go to Drivers and Downloads and see what the new version. Current firmware level is 10.100.46.000 . follow the instructions.

We put a usb cable from the xp computer to the workcentre. We left the Vista computer connected to the workcentre via parallel cable. Not the solution we were hoping for but it does enable us to print from both computers

He can simply plug it in to the computer (the Mac) and if it does not work immediately, then run software update. Software update should be ran WITH the printer plugged into the computer. It will then show an update called "Lexmark Printer Driver 1.1" and is about 71MB in size. After installing this update, the printer should work fine.

Here's the manual for the printer. On pages 10-9 and 10-10 it walks through replacing the drum.

http://download.support.xerox.com/pub/docs/WC_M15/userdocs/any-os/en/wc_m15I_Userguide_en.pdf

What is the model number? That is not a fault on an M15 which this question is listed under. Have you checked your LDAP settings to see if something there has changed?

in following order, either and most likely the Power supply is bad, That is located under the cover where the paper comes out, On the left side of the machine, where the on off switch is, there are 2 screws that hold the cover on, the power supply is there..A fuse on it may be bad, but that power supply fails due to heat.
Next is the main board failure, but that is less likely , about a 10 percent chance. The power supply print board crack from heat, and the filter capacitors also fail.

Not compatible with Mac

When you remove the paper tray, is there a black actuator flag hanging down in the paper path? that tells the machine the tray is in place. You can remove the tray by pulling it out, and lifting up and out on it and lift that actuator up and down . If the message does not clear you have to replace the sensor on the paper feed assembly, That is not an uncommon part to fail.
If you need a part, I would recommend you google "the parts drop" and give them a call for what you need.

Mark,

A little help here, what machine are we talking about. Do you here any thing moving?

Richard Eklund
ITWorkz
512-589-6410

I am going to send you several things. Check all of these,
There will be directions on Secure fax, it should be disabled, Delay fax , disable, how to print out a secure fax from memory. You want ECM mode to be ON, and please TURN OFF junk fax. Here are the steps, it will be in several posts.
First secure fax. I doubt you have a password.
Know what, I just thought of this. In order, press "menu #1934. You will enter the tech diagnostic mode. Press your machine status button , scroll to maintenace and perform a memory reset. In tech mode it will default items that the uses reset will not.

Now Secure fax...

1. Press the [Menu / Exit] button on the Control Panel. 'System Data' will be displayed on the Display Screen.
2. Press the [Down] arrow button until 'System Setup' is selected, and then press the [Enter] button.
3. Press the [Down] arrow button until 'Secure Receive' is selected.
4. Press the [Right] arrow button to select [ON] or [OFF], and then press the [Enter] button.
5. If 'OFF' is selected, skip to step 7. If 'ON' is selected, 'EnterPasscode' will be displayed. Enter the 4-digit passcode using thenumeric keypad, and then press the [Enter] button. 'Confirm Passcode'will be displayed.
6. Enter the 4-digit passcode again, and then press the [Enter] button.
   
   NOTE: If the passcode is unknown, contact your System Administrator.
   
   
7. Press the [Stop] button to return to the Standby mode.

Once you press menu #1934 you have to then press the machine status button then scroll to maintenance, then scroll to clear memory. Once you do that repeat entering the tech mode, press machine status, maintenance and perform a shading adjustment with 5 pieces of paper on the glass, that will recalibrate the scanner.

that is perfectly normal. That maintains the lamp temperature.
Not a big deal.

If the lamp simply will not move then the green latch on the bottom of the scanner is locked and holding the scan head in the locked position.
If it is a scan to network issue or scan to E-mail you need to use a USB or parallell cable and you may have to change the USB port speed, But without knowing which problem you have I am not sure exactly where to head with this problem.
The scanner lock is located on the underside of the scanner. If you look in where you reach to remoce your copies, you will see on the bottom of the scanner a green latch, about 2 inches long and a half an inch wide. Push it in then pull it toward you until you feel it snap locked . Then power the machine off and back on.

Do you use DSL for you internet? You may need a phone line filter

turn it off
unplug it
wait a few minutes
plug back in
turn on

the scanner is locked  for the down is de scanner push bottom green.

Do not only lubricate metal shafts, but promptly lubricate the "pulleys" on the right and left side.  the will look very similar to a wheek and pulley mechanism.  The squeal happens when one "bar" connects two "wheels" and one side moves faster than the other.

Go onto google and look up. The Parts Drop. Call and ask for Britt. I just looked there and he has the pick fingers with the springs.
I dont work there, but have done business with them frequently.
They are the best in the business and fairly priced.