20 Most Recent Blackberry BERRY Z10 16GB FACTORY Unlocked GSM 2G 3G 4G LTE MODEL NO : RFH121LW GSM 2G & 3G 850/900/2100 & 4G LTE 800/900/1800/2600 Black - Page 3 Questions & Answers

really wild guess but try reinstalling it or do a reset

you have energized the PUK lock it is used to render stolen phones useless which 10 times indicates that it is PUK codes are only available from the service provider so ring them on another phone , provide proof that you own the account and they will give it to you

Assuming the phone does in fact belong to its owner, and not stolen!! it will need wiping and starting a fresh...

hi leslie. try this. External memory

1. Navigate to Home screen 2.
2. Tap File Manager.
3. Tap the Menu icon at bottom-left, and then tap Media Card.
4. Navigate to the folder containing the file you want to delete.
5. Tap the Menu icon at bottom-right, and then tap Select.
6. Select each file to be deleted.
7. Tap the Trash can icon, and then tap Delete.

Pictures & videos: BlackBerry Z10 ' T-Mobile Support.

or go to this link and have a read before you do anything to your phone. How do delete photo on my blackberry z10 Google Search

Blackberry or Verizon should be able to use your information to remotely unlock your device. You will need to contact them if you do not have the software yourself.

So get a new one.

How do I reset my lost or forgotten BlackBerry ID password? You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you. Do one of the following:

• To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete the instructions on the screen.
• To reset your password on your BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click Forgot Password. Answer your security question and complete the instructions on the screen.

Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If you follow the steps to reset your password on your device, the password reset email will be delivered to your device. Complete the instructions in the email to reset your BlackBerry ID password.

Update it from the blackberry world App in your phone

no problem you can reset your id or password also if u set up recovery email or phone number

Backup everything before you doing this. > Plug your device into Blackberry desktop software without your battery in the unit > Click "upgrade" and then let it download the OS > Pop in the battery close to the end of the download and let it do its thing.

yes you have to scan your network or contact your sim service provider to confirm that your sim is working good