Try TV through a/v inputs (if available) using a DVD or VCR. This will rule out the TV tuner as being defective. The only thing left after that is the internal audio output IC/speakers and associated supplies and circuits. Time to either bring in for an estimate or roll up your sleeves, order a service manual, break out the meter and start troubleshooting.
To search for a code for your TV:
1. On the remote control, press TV once. 2. Press and hold SET until the LED (red light) blinks twice, then release SET. 3. Enter 9 - 9 - 1.The LED will blink twice. 4. Aim the remote control at the TV and slowly alternate between pressing POWER and TV. Stop when the TV turns off (after pressing POWER). If the device does not have a Power key, you can substitute another function, such as digits 0 ~ 9 , CH +, or PLAY).
NOTE: In the search mode, the remote control will send IR codes from its library to the selected device, starting with the most popular code first.
5. To lock in the code, press and release SET.The LED will blink twice. 6. To search for the codes of your other devices, repeat steps1 through 5, but substitute the appropriate device key for the device you are searching for.
Go into your setup menu and turn off closed captioning. The box is there for some channels even though no text is being sent. If you need to keep the closed captioning, try selecting a different mode for it.
This is a known issue with this TV. The following might resolve it:
Check Mute and Volume:
Ensure that the TV is not muted and that the volume is set appropriately. Sometimes accidental button presses can lead to muted sound or low volume.
Inspect External Speakers:
If you're using external speakers, verify their connections. Loose cables or faulty speakers can cause sound issues.
Test Different Inputs:
Connect a non-HDMI device (such as a DVD player) to the TV. Observe if the sound distortion occurs. If it doesn't, the problem might be related to the HDMI signal from your Virgin box.
HDMI Troubleshooting:
If the issue persists with the DVD player over HDMI, consider the following:
HDMI Cable: Check the HDMI cable for damage or loose connections.
Virgin Signal: Contact Virgin to inspect the signal/lines and replace the box if necessary.
Mainboard Replacement (if needed):
If the sound distortion persists, it could be due to a faulty sound processor chip on the TV's mainboard. In this case, consider replacing the mainboard.
TOSHIBA 42RV500E, 42RV500T, 42RV500Y, 46RV500E, 46RV500T User Guide (manualmachine.com)
There may be loose contact or track open in main board.So try to check the main board thoroughly where you may find the loose of connection or track open.
Locate the Battery Cover: Look for the battery cover on the back of the remote control. It is usually a small compartment that can be easily opened.
Remove the Battery Cover: Depending on the design, there may be a latch, screw, or sliding mechanism to secure the battery cover. Use your fingers or a small screwdriver to open the compartment.
Remove Old Batteries: Take out the old batteries from the battery compartment. Pay attention to the orientation of the batteries, so you know how to insert the new ones correctly.
Check Battery Polarity: Take note of the positive (+) and negative (-) signs inside the battery compartment. Make sure to insert the new batteries with the correct polarity to match these markings.
Insert New Batteries: Place the new batteries into the battery compartment, ensuring they are properly aligned with the correct polarity. Press them down gently to make sure they are secure.
Replace Battery Cover: After inserting the new batteries, close the battery compartment cover securely. If it has a latch or screw, make sure it is fastened properly.
Test the Remote: Point the remote at the device it controls (such as a Toshiba TV) and test whether it responds to your commands. If the remote is working correctly, you have successfully replaced the batteries.
Dispose of Old Batteries: If the old batteries are no longer usable, make sure to dispose of them properly. Many communities have designated recycling locations for batteries.
Serial numbers don't work Judy
https://www.google.com/search?q=A10A13799C3300
They are purely a numerical identifier of when it was made, year, day, number on the shift, whether it Joe or Billy who did final inspection.
With a MODEL number I can find them easily with just 'make model manual'.
Toshiba
http://www.toshiba.com > support > content
PDF
Thank you for purchasing this Toshiba LCD TV. This manual will help you use the many exciting features of your new LCD TV. Before operating your LCD TV, please.
62 pages
Toshiba
http://www.toshiba.com > support > content
PDF
Thank you for purchasing this Toshiba LCD TV. This manual will help you use the many exciting features of your new LCD TV. Before operating your LCD TV, please ...
62 pages
..
No you can't the Insignia remote is for that model television only. Companies don't make their remotes so they operate other makes of televisions. Buy a Copy Remote for the Toshiba
https://www.google.com/search?q=insignia+remote+NS-RC03A-13
..