20 Most Recent Krups Dolce Gusto KP 2100 Espresso Machine Questions & Answers


Same thing just happened to my Dolce Gusto Piccolo. It was off for 2-3 weeks, and after turning on, the light just kept blinking red forever. I tried pulling out water reservoir and putting it back repeatedly for a few dozen times (saw somewhere that air should be pumped out of the system), but It didn't help. Then I plugged out the power cord from the wall socket (while the machine was on), and plugged it back after a few seconds. Turned the Piccolo on, and it worked (blinked red shortly and turned green). Maybe it has something to do with induced current. And maybe pulling the water reservoir actually helped :)

Krups Dolce... | Answered on Mar 06, 2019


Probably the button underneath is stuck. This is a membrane button that can get damaged and doesn't make good contact anymore. Since this is an old question, i dont think it matters anymore.

Krups Dolce... | Answered on Jan 22, 2019


i there why does th machine keep running on once you put the pod in unlike the tassimo once you have the right amount out the pod it cuts off dolce run on for ever and you drjnk ends up wattery

Krups Dolce... | Answered on Jan 19, 2019


I had a similar problem, and it was down to high pressure remaining in the machine preventing the lever from releasing. You can test this by pressing the capsule in the machine (which will be much more solid than normal).
To fix, all you need to do is make a hole in the stuck capsule. I did this by drilling a small hole in the side of the capsule.
That releases the pressure (and a little spurt of coffee!), and the lever will release.

Krups Dolce... | Answered on Dec 21, 2018


one step at a time do you get water with out putting the capsule
what is it doing is there any sound coming from the pump do you have any flashing red light? need more info

Krups Dolce... | Answered on Sep 25, 2016


remove the plate which is clipped neat the capsule holder and try again if it works see if you can opening the hole or replace

Krups Dolce... | Answered on Mar 09, 2016


you have to change the plate which is based at the roof of the capsule holder it will wear out due to hot water

Krups Dolce... | Answered on Mar 09, 2016


Part number is MS-622958 and it is still a current active part. Any Krups service agent will be able to order one for you. Let Google be your friend. I can't order it for you because I'm not in the USA and that is the only country your model is available for.

Krups Dolce... | Answered on Aug 20, 2015


If something is broken inside, it will need to be taken apart for repair. Before that, try the following:
  1. Unplug it.
  2. Move the selection lever from cold to hot and back several times. Be sure the lever will move full stroke smoothly. Put the selection lever in the center position.
  3. While firmly pulling the draw outward, "snap" the draw upward.
If that does not work, it will need to be disassembled.

Krups Dolce... | Answered on Feb 01, 2015


Heat the cup before you use it, run hot water over it, or boiling water. The machine does not make very hot coffee otherwise.

Krups Dolce... | Answered on Jan 16, 2015


I have the same problem. Did you find where to buy the board? Please write me drpipa at hotmail

Krups Dolce... | Answered on Jul 19, 2014


Go to the web page of the manufacturer of your device, find contact us and get in touch.

Krups Dolce... | Answered on Jun 05, 2014

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