If you had your ink cartridge refilled and the smart chip (attached to base or rear-side of cartridge) is not replaced, then ink level monitoring will not be available (i.e. you will observe "Ink Low" or "Empty" alert messages - this is completely normal for refilled cartridges. Our Inkjet411 technical support website (
http://inkjet411.com/ ) provides multiple videos, for each cartridge family, which walks you thru what to expect when using refilled ink cartridges; the Inkjet411 site is primarily a self-service sitelet which provides over 80 technical videos and do-it-yourself printer remedies and corrections:
http://inkjet411.com/
Alternatively, if you need to purchase a new ink cartridge(s) and are trying to cut costs, we suggest you try a remanufactured ink cartridge from
http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $20.
For any additional questions please contact us directly:
[email protected]
-Thank you