Top 20 Mitel 5220 IP Phone Questions & Answers

there must be some one in the company who can set up this operation for you

Do you have a clear dial tone and you can hear it seems to dial the number ok?

Turnot up your speakerphone volume. If that doesn't work then the speaker in that phone might be bad. Can you talk and hear over the intercom? If so the speaker is good

What Mitel controller do you have? What model of voice mail do you have? This phone works on several Mitel systems. Need more information.

You need a program called mitel db programming.You will need to know the system IP address and the usernam and password.Once on you can reprogramme any extension, as well as many other things.

if you go to voicemail then it will say hit "u" for user options, then hit "p" or "7" to change passcode. i just did that(:

Blue key then next,next until you see headset. If not you will need to login into. The phone system.

the envelope button only works when it is flashing. Need to dial the voicemail or if there is a key programmed on the phone that rings voicemail.

This is the option in the DHCP Server to instruct the phone what the Control Unit ip address is so the firmware can be updated/checked. to resolve this you will need to add the option in the DHCP server

call the the Voicemail back door number, or your company's Auto Attendant (usually the main number), when you hear the auto attendant, press *, then enter your mailbox number (usually your extension number), then your password.

Good luck,
Mark

Please visit this link: http://www.tc.mtu.edu/voice/equipment/Mitel5220/5220userguideR4.0.pdf
That is a manual for this phone. All things you need to know about that phone is there.

I'm not finding manufacturer detail on this headset, only sales via Amazon, and it's dicey info at that.So,I'm not certain this headset is compatible.  The only Mitel approved headsets are the Plantronics Polaris models.  These headsets fit into the headset port.  Such headsets require a headset button to be programmed and enabled on the phone to work.  When the phone rings, you will have to press the ringing button, to hang up, you will have to press the cancel button.Other headset models may work, but require them to be plugged into the handset port and the existing handset will have to be plugged into it's unit.  Such units will require lifting the handset to answer the call and hang it up when completed.  Some such units have an optional lift kit.I personally use a Plantronics Polaris "in the ear" model.  Plantronics web site has a config guide that will help you select a headset.http://www.plantronics.com/us/configurator/default.jsp?use=Deskphonegood luck,Mark

I had this problem as well. This is a configuration that needs to be added to your DHCP server to enable the mitel system to obtain an iP address. If you reboot the phone and hold the down arrow it should bring you to a screen you can manually enter the IP address of the network you are useing.

Press the blue superkey, then an unused button. Watch the prompt and select Speed dial. Make sure that you dial 9 or what ever the out dial access is for you to dial out.

good luck,
Mark

Option 128 tells the phone where the phone system is. A linksys router isn't capable of giving this option out. Where is the telephone system? Is this a teleworker phone? if TW phone, press and hold the 7 key while booting the phone, and type the teleworker server IP address.
I recommend you contact your administrator or system vendor for guidance.

The ADA compliance requires that the phone when set to the highest volume level will revert back to factory default setting for the next call. This is a safety feature to prevent one's hearing aid from being blown up by a loud caller.
If you turn the volume up to 9, and leave it there, it will stay at 9. If you turn it up to 10, it will always revert back to default.

I hope this helps,
Mark

I'm sorry for being long on my answer here...
The bad thing here is that the CS60 is not a Mitel approved/supported headset. The only headsets that are approved for Mitel Superset or Mitel IP telephones are the Plantronics Polaris model.

BUT many other headsets do work with Mitel telephones. Since they are not "supported" by Mitel, you should contact the headset manufacturer for configuration guidance. Some have dip switches, or dials that need to be in certain positions to work with certain telephone models. This can be different from one phone to another.

Plantronics web site and their support people should be able to guide you to configuring this headset properly for each model phone.


How is the headset and handset connected? It sounds like the CS60 is connected to the handset port of the phone and the handset is connected to the CS60. When you go off hook with the handset, it sends the signal to the CS60 and depending on the switch on the CS60, it will send the signal to either the handset or the headset.

OR

The CS60 is connected to the handset port and the handset is connected to the headset port. To make the headset port work, you must have the CS60 connected to the headset port and the handset connected to the handset port. Set the phone to Headset mode.

1. Press SUPERKEY.
2. Press the No softkey until "Set Password?" appears.
3. Press the Yes softkey.
4. Do one of the following:
?? To enter a new password, enter your password.
?? To change or clear your password, enter your current password.
5. Press the Enter softkey.
6. If you are changing or clearing your password, do one of the following:
?? To change your password, enter your new password and press the
Enter softkey.
?? To clear your password, enter 0.
7. Enter your new password again.
8. If you are setting up or changing a password, press the Enter softkey.
9. Press SUPERKEY.

if the headset is a wireless one there is a button on the headset itself you need to press to pick up or hang up a call. alternativly look for a headset or pick up button on the phone needs to be pressed. this i diffulcult to answer further without knowing the model of your headset.

download user manual for the phone at the following
http://www.tc.mtu.edu/voice/equipment/Mitel5220/5220userguideR4.0.pdf
check page 23 regarding using heaset.

when the phone rings press the headset feature on your phone and then select the ringing line button.
then press cancel to hang up.

I hope this was useful.