20 Most Recent Mitel 5220 IP Phone - Page 4 Questions & Answers

this is a digital answering machine....(no tape..ole school) while playing and listing have another device record (you can purchase a small recorder ..digital for $20 -40) the message while playing....if you are connected via using any of the cable carriers (twarner,comcast or optimum) you can access your phone online and save any message that has been recorded..new or old as long as it is not erased

The time on the phone comes from the hosting system, a 3300, 200 or 5000. Somone with access to this system needs to change the time for you.

Dial 58#. Listen for quick beep. Press key between 2-9.

This is a setting on the PBX/phoneswitch. You will need to contact your phone administrator or service provider, as their process for voicemail PIN resets varies from system to system.

I just had the same problem with my Mitel 5330 IP Phone. The solution? Press #20 then the extension number: example, my phone with extenaion 555 has the problem, go to that phone and type #20555 on the keypad.

Your light should flash. There is no way of turning this off that I am aware of.

There are three ways this can be done.
1) you can have a key apperance of the other phone programmed on your phone.

2) You can have the system administrator program a call pickup group.

3) You can ascertane the directed call pickup feature code from your system administrator.

Those are just messages about the stream sockets closing without the protocol closing the connection cleanly. What that means is that the Data network is not configured correctly, I assume somebody made a change or upgraded a network switch and didn't configure it correctly.

this is a callback message it is activated by pressing the message key while the called party is ringing. To remove it you must answer a call between the two.

Yes, Your system administrator will need to create a system reroute plan for you.

This sounds like you have a call back message active on your phone, The callback is a through back to the days before we had Voice-mail, if you wanted a person to call you back you could activate their message light by pressing your message key while the called phone was ringing. To remove the light you would lift your handset and press the message key then select which party you wished to "callback", once the call was answered at the other end the light would be extinguished. Give this a try, I bet you will be surprised at the results.

WOW
Ok this post is OLD, but for anyone else having this issue, this is the solution...

There is a programming feature that states: DELAYED RING on certain lines, meaning you can physically see a call coming in to the system (via line flashing), but it will not ring at your desk till something like the 4th ring(hence the name DELAYED ring).

If your set does not ring, and you pick up the heandset, the phone system doesn't know if you want to answer the call -or- you just want to make an outgoing call...
Therefore the Mitel system picks up internal dialtone and waits for you to make the initial reaction (hit 9 for a line out or hit a line that is flashing on the set).

Too change this option, a Mitel Tech is required...

Please consult the company that installed your PBX, or check the documentation they SHOULD have left.

The only electronic hook switch that I know about is on the 5330/5340 series phones, with the cordless headset from Mitel.
Here is a link to see what they look like... I have several installed at sites and the customers love them, no more handset lifters are involved. http://www.mitel.com/DocController?documentId=25305

Make sure that it is a Dual Mode 5220. If it is you can use it as a SIP extension. It wiill say it on the back of the Mitel phone next to the 5220.
If it is a dual mode phone you can purchase a sip trunk from a provider and then would be able to use the phone.
When you boot up the phone hold the blue super key while the phone boots, hit the no softkey till you get to phone mode. Hit yes it will allow you to change the phone from minet to sip. This should get you started in the right direction.

You will have to give more info on your setup. Need to program a Ext. in the phone system. Does the phone get DHCP off the network or are the phones hard coded.Need info on network?

Are you attempting to upgrade the firmware on the phone, or the phone system itself?
We have a SX-200 ICP and are currently in the process of upgrading so our teleworkers can use newer phones than the 5220's. It requires you have a current support agreement with your vendor because you have to be able to log into Mitel's Application Management Center (http://www.mitel-amc.com).

Locked out generally means the phone is off the hook and there is no live call. Just press the X or cancel key, or pick up and hang up the phone.

You will have to get the Mitel Programmer to program a button that can do that for you. Mitel systems are amazing, but unfortunately most things have to be programmed to do what you want.