20 Most Recent Vtech Mobigo Learning System - Page 3 Questions & Answers

Here are some tips to try:

If your product has a "Reset" button, try using that.

Another tip. Try removing all of the batteries and holding down the "ON" button for about 45 seconds. Then replace the batteries (be sure they are fresh) and try your product again

had the same prob with my son. the games are fun the wife and i couldn't help it.
1. take out the batteries then hold the "on" button for 45 sec replace batteries
2. go to your vtech mobigo acct edit your childs name to "family" or something
3. now add the child you wanted to "reset" now switch mobigo from "family" to new child
4. plug mobigo into pc and the progress log should be reset
thats what worked for me hope this helps

you can call customer secive and tell them what's worng

The only answer VTech offers is to contact customer service if you have tried the other trouble shooting methods. This is directly from their site:
"If your product still does not work properly, please contact our Consumer Services Department at 800.521.2010 in the U.S. and 877.352.8697 in Canada. They will be able to issue a return authorization and advise you of any replacement/repair fees. Please do not return any merchandise to us without a return authorization. Consumer Services hours in the U.S. are Monday thru Friday, 8:00 AM to 4:30 PM, Central Standard Time and in Canada, Monday thru Friday, 8:30 AM to 5:00 PM, Central Standard Time."

mine as well did you find a solution to the problem.

same problem here trying to download games with the 3 free v coins im lucky enough i got one but cant get anymore couldnt get into download centre at all lastnight i put it down to being busy with everyone trying to get the games

I have the same problem. Contacted the manufacturer and they said that all of the brand new game cartridges must be defective. I find that hard to believe that five brand new games are defective. Any solutions?

The Vtech learning lodge needs the "Other Browser" (non-Windows Explorer) version of Adobe flash installed in order to work.

The US FAQ covers this (took a while to find !)

http://www.vtechkids.com/download/faq.cfm#ACC2

This is definitely a software problem. I find it surprising that both are acting up. But based on some research that I've done, it doesn't seem to be an unlikely possibility. Many others are suffering from the same problem for this product. If you can, exchange both of them for new ones. Unfortunately, it seems to be a pretty inconsistent product. They should exchange it with no hassle, though, as I'm sure you will not be the first or last customers to experience this problem. Hope this helped
- Frankie

this is spam im beyonce my little girl niss cant get her prize