20 Most Recent Polycom SoundPoint Pro SE-225 Questions & Answers


Hilsu198,

Have you tried restoring the unit back to the default setting? If not, please follow the steps below.

1. While viewing a line settings status, press SELECT to view the line settings options for that line.

2. Scroll down to RESTORE DEFAULT LINE SETTINGS?

3. Press SELECT again.

4. If you are sure you wish to restore all line settings, press SELECT again.

Hope it helps.

Thank you for using FixYa.

Polycom... | Answered on Aug 23, 2011


I have a polycom soundpoint pro SE-225. when i either pick up the hand set to make a call OR press the speaker button to make a call i get a dial tone for a few seconds, then the dial tone jumps up and gets real loud for a few seconds and then goes completely away and will not let me make any calls. Any ideas what the heck is wrong??

Polycom... | Answered on Apr 21, 2011


I'm assuming you already have a voip account set up. sounds like you've not set the dtmf tones to the correct setting, usually set to rfc2833 and/or sip info - set in audio to no.

Polycom... | Answered on Apr 14, 2011


The 225 is full Duplex and I can't see any reason why it should not work. I can only suggest menu, system settings. restore default, and see if that changes anything.
What exactly is happening when you do a conference call?
Procom have a support section
manual here
http://support.polycom.com/PolycomService/support/cn/support/voice/soundpoint/soundpoint_pro_se225.html
support here
http://support.polycom.com/PolycomService/support/us/support/Contact_Us.html
worth sending them the question they can only refuse to answer or try to charge you!

Polycom... | Answered on Feb 02, 2011


Follow these steps :
1.1
Press the function (FCN) button on the handset while on a call and then press the number "2" button. This will place the call on hold and you will hear a dial tone.
2.2
Call the number or extension of which you want to transfer the call.
3.3
Push the FCN button on the keypad and then the number "2" button and immediately transfer the call. You do not need to wait for the other party to answer.

Polycom... | Answered on Oct 29, 2010


The handset cord needs replacing.
(The thin coiled cable that connects the hand set to the base).

Polycom... | Answered on Sep 28, 2009


Voicemail systems are a function of the PBX that the phone is connected to, not the phone itself. If you do not have administrative access to the PBX, there is no way to reset the password from the phone unless you know what the password currently is. What kind of premise PBX or hosted PBX service is the phone connecting to?

Polycom... | Answered on Jan 02, 2015


Without knowing what phone .... I would say "Press DND" again

Polycom... | Answered on Oct 20, 2014


Transmission circuit is responsive, however the speaker seems to be defective or the receiver section has failed. This is an internal function whereby the unit requires inspection by a technician to correct the issue at hand.

Polycom... | Answered on Feb 26, 2014

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