I'm sorry, I can't help you. My own problem has never been resolved. I sent in more information like they asked and they never got back to me. I quit playing the game because I had paid for a joker, successfully completed the game, was told I moved up a level. Then the screen said there was a techical problem and I lost going to the next level. I had been on Level 134 for a long time and
was excited about finally moving up and then I was denied it.
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Posting follow-ups as a new question doesn't work here as comments are not threaded by author.
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hi,
I would advise you to raise your issue on twitter in public post. @jawaker is their twitter handle. So if you include it in your post to them, they'll notice this (and so will others). They didn't have a phone number on their website so I think social media is best option. Thank you.
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Have you not checked the website for help in acessing your account there normaly have a password or username recovery in place if not contact them via email or telephone.